Winners 2017

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Chief Medical Officer's Award

2017 DONA - CMO Cheryl Bond (1)

Cheryl Bond
Deputy sister, Orthopaedic Pre-Assessment Unit, Basingstoke

"I suffer with depression and anxiety, which in the past has led to very negative experiences within the NHS. This has left me with a massive phobia of hospitals, even attending outpatients is a fraught experience for me. 

"Cheryl treated me with such compassion, way beyond my expectation once I explained my problems. The only thing Cheryl was concerned with was to ensure I could access the services needed. It was a truly patient centred experience. 

"Cheryl communicated on my level at my speed to ensure I totally understood all aspects of the process and procedure, helping me to know exactly what to expect, thereby making it possible for me to prepare myself. Cheryl helped me to work through a panic attack and was able to ensure that I could cope by arranging a change from the cubicle to a room. She even made me a cup of tea.

"I have never been treated with such kindness, understanding, compassion and skill before. Cheryl is amazing, she made me know I was important and all that matted was that I could access the service. Cheryl really helped me to be able to access NHS services, she couldn't have been nicer. Her kindness, understanding, skills and knowledge were outstanding."

The Wallace Award - Individual nurse/healthcare assistant

2017 DONA - Wallace Inde Elsa Jose And Phillip O'Hagan

Joint winners - Elsa Jose and Philip O'Hagan

Staff nurse and healthcare assistant, Ward E2, Basingstoke

"Elsa immediately took me aside and gently explained the seriousness of the situation. She had seen me at my mother's bedside 12 hours a day and suggested that I should stay that night with my mother.  

"I felt she showed great integrity, respect and care for me and my mother. Due to Elsa's conversation with me, we were able to maximise the remaining 40 hours of my mother's life and she was able to fulfill her wish of speaking to each member of the immediate family, including her five grandchildren, one of whom caught a flight back from Singapore.

"We as a family particularly are very grateful to Elsa, who is a timely wonderful sister."

 

"I stayed at the hospital overnight with my mother and Philip was on duty both nights - although he was working in a different part of the ward.

"He was extremely kind, took the initiative and went above and beyond his duties. Thank you Philip!"

The Wallace Award - Nursing team

Shawford Ward Nursing Team, Winchester

"Staff were honest and clearly cared both for our Nan and for us. We attended the hospital on 20 January when it became clear that Nan was coming to the end of her life. We arrived whilst she was still conscious and she verbalised her wish that we stayed with her until the end. We spoke with the nurse caring for her on the night shift who was more than accommodating and really respected Nan's choice. 

"Nan was moved to a side-room to give us some privacy and the staff were never too busy to care. The care we witnessed being provided to her was simply wonderful and the respect with which it was delivered was admirable. On top of this, the team were incredibly caring towards us as the family. We were shown where things were so that we could help ourselves; we were able to speak with the nurses at any time throughout the night; and they made us as comfortable as possible so that we could stay with Nan holding her hand throughout her dying hours.

"I could see that the staff were all extremely supportive of each other and utilised opportunities for training in various tasks as well - it was really nice to see. We were kept informed throughout and communication was at it's optimum.

"At the same time as Nan was an inpatient, our Uncle was also admitted to the same ward. On the evening before we were present, we know that the staff wheeled our Uncle (Nan's brother) around to her bed so that they could have dinner together, beautiful.  

"We can never thank the Shawford Ward team enough for making such a difficult situation memorable for all the right reasons."

Surgical Services Division - Individual nurse/healthcare assistant

2017 DONA Surg Ind Winner Diane Mitchell (3)

Diane Mitchell
Staff nurse, Basing Unit, Basingstoke

"Diane was with me every step of the way during my six chemotherapy cycles. She showed great care and attention and made me feel that I was the only person she was looking after during that time, in spite of being rushed off her feet with other patients. 

"On every visit she made a point of coming to see me to ask how I was, not just on chemo days!" 


Highly commended - Tina Waltham, staff nurse, Ward D1, Basingstoke

Surgical Services Division - Nursing team

2017 DONA - Surg Team Winner St Cross (3)

St Cross Nursing Team, Winchester

"Every team member looked after me and always made sure I was okay. They didn't rush me to do anything.

"I was terrified after having a bad experience at a different hospital as a child and developing a phobia. The team allowed my family to stay with me and throughout the night (I was very upset and nervous) they all continued to look after me. 

"The nurses were so lovely and I have nothing but positive things to say about them. I know that if I have to come to hospital in the future I will be so much less nervous."


Highly commended - Ward C2 Nursing Team, Basingstoke

Medical Services Division - Individual nurse/healthcare assistant

2017 DONA - Med Indi Winner Rahul Chanan (7)

Rahul Chanan
Associate practitioner, Ward E2, Basingstoke

"Rahul provided me with excellent care at a very difficult time with my stroke illness. His sense of humour and reassuring manner was especially welcomed as I was bed ridden and full of doubts for the future. All the staff were excellent but Rahul gave that bit extra."

Highly commended - Barbara King, Neuroendocrine Tumour Nurse, Gastroenterology

Medical Services Division - Nursing team

2017 DONA - Med Team Winners Isolation (3)

Isolation Ward Nursing Team, Basingstoke

"The care I have received whilst I have been on this ward I can only describe as superlative. All the nursing staff have been friendly, kind and encouraging during the long process involved in resorting my health to the point where I am able to return home. 

"There have been occasions when I have required nursing through difficult times. Their compassion has gone way beyond the skill and professionalism that would be expected.  

"The care provided in this ward is second to none. I have witnessed such excellent team work that it is not possible to single out individuals. The dedication of the team should be recognised and celebrated."


Highly commended - Ward E3 Nursing Team, Basingstoke

Family and Clinical Support Services Division - Individual nurse/midwife/healthcare assistant

2017 DONA - Family Ind Winner Alice Gynn

Alice Gynn
Community midwife

"I met Alice for the first time at my booking appointment and immediately felt glad that she would be my community midwife. She was so encouraging, reassuring, relaxed and friendly that I felt totally at ease.

"She continued to be hugely supportive throughout my pregnancy, from reassuring me when I was worried about diabetes to encouraging me in my wish for a home water birth.

"She did a fantastic job of raising my spirits and keeping me positive when I was feeling pretty gloomy. On several occasions Alice put herself on call for me when she was technically off duty and always made me feel important without being a burden.

"The birth went smoothly and was wonderfully relaxed. Alice was great with my family and has also since made time to see me several times for my post-natal checks, again sometimes out of her official hours, in order to provide continuity of care.

"I was really sad when the time came for her to discharge me! Alice went a long way above and beyond, vastly exceeding my expectations, and I will always be grateful to her."


Highly commended - Julie Cairns, clinical matron, Candover Suite, Basingstoke

Family and Clinical Support Services Division - Nursing team

2017 DONA - Family Team Winners Candover (3)

Candover Nursing Team, Basingstoke

"Julie (Matron) went out of her way to enable me to be admitted onto the ward. From that moment I felt extremely well cared for.

"Pippa kept me informed of my care plan, which helped me make decision and ask informed questions regarding my stroke. Anette who nursed me mainly during the night had humour and appreciated when a certain amount of privacy was required. Mark was always on hand for guests with a welcome smile and of course a cup of tea. Juanita has the best sense of humour and Beth gave me the top tip of where to get a well-earned manicure.

"And once again Julie who runs an extremely well run ward. I am sure it is not only the patients who appreciate her professional and caring approach but all of her staff members. I always heard her thanking them for their work on shift.

"Above are just a few of the wonderful team at the ‘suite’"


Highly commended - Women's Health Unit Nursing Team

Allied Health Professions Award

2017 DONA - AHP Winners (1) 

Sarah Bridger, Ruth Dingley and Roberto Villela
Radiography, Winchester

"My husband was very anxious about his CT scan but Sarah, Ruth and Roberto were all amazing in making sure he knew what was happening, from the second we entered the room they all made him feel relaxed. 

"Due to his MS and blindness he gets very shaky and nervous, they explained what was happening to him every step of the way and even hoisted him onto the scanner bed without causing him any undue anxiety, talking to him and reassuring him all the time. Even though it was a lengthy job hoisting etc they were so kind and patient.  

"They were so kind to both of us the whole time, even though I know that they are always working to tight schedules they didn't once make us feel rushed."


Highly commended - Radiotherapy Unit Team, Basingstoke

The Rotary Club of Andover Award

2017 DONA - And Rot Team Winner Kingfisher (3) Kingfisher Ward Nursing Team, Andover

"From the Matron to the domestic staff, everyone is friendly, helpful and always willing to explain any worries.

"As a new amputee I needed a lot of encouragement and support and received this from everyone on the ward. Above and beyond the call of duty."

 

Rotary Club of Basingstoke Deane - Individual nurse/midwife/healthcare assistant

2017 DONA - Bas Rot Inde Winner Alice Gynn

Alice Gynn
Community midwife

"I met Alice for the first time at my booking appointment and immediately felt glad that she would be my community midwife. She was so encouraging, reassuring, relaxed and friendly that I felt totally at ease.

"She continued to be hugely supportive throughout my pregnancy, from reassuring me when I was worried about diabetes to encouraging me in my wish for a home water birth.

"She did a fantastic job of raising my spirits and keeping me positive when I was feeling pretty gloomy. On several occasions Alice put herself on call for me when she was technically off duty and always made me feel important without being a burden.

"The birth went smoothly and was wonderfully relaxed. Alice was great with my family and has also since made time to see me several times for my post-natal checks, again sometimes out of her official hours, in order to provide continuity of care.

"I was really sad when the time came for her to discharge me! Alice went a long way above and beyond, vastly exceeding my expectations, and I will always be grateful to her."

Rotary Club of Basingstoke Deane - Nursing team

2017 DONA - Bas Rot Team - Women 's Health (2)Child Health Nursing Team, Basingstoke

"When my son was diagnosed with a chronic, life long condition I felt angry, sad, frightened, just to name a few emotions.

"From the moment we arrived we were treated with kindness, care and compassion. All members of staff clearly cared but also showed total awareness of the emotional rollercoaster myself and my husband were on. 

"It is very difficult to put into words how a difficult situation was made better but little things mattered: Making us feel welcome, closing his door at mealtimes (as he wasn't eating), comforting us when there were tears flowing, making him laugh, supplying him with 'things' that he wanted to play with and when better, playing with him, treating me as a 'mum' not a nurse, helping my husband to the car with all our belongings when discharged. 

"All in all the whole team have gone above and beyond, which I believe they do on a daily basis."

Rotary Club of Winchester - Individual nurse/healthcare assistant

Asya Sandiford
Sister, Kemp Welch Ward, Winchester

"Asya was knowledgeable, supportive and decisive. She Remembered key facts about my case and built trust quickly. 

"She provided information and a gentle 'push' when I needed it! I felt confident in her care and her approachability really made the difference whilst in hospital. Thank you!"

Rotary Club of Winchester - Nursing team

2017 DONA - Winch Rot Team - St Cross (3) St Cross Nursing Team, Winchester

"All of the nursing team showed great compassion, care and understanding of my difficult situation. They did all they could to keep me happy and comfortable during a very stressful time. 

"The sister even bought me nail varnish to do my nails and cheer me up. Nothing was too much trouble for them, even a cuddle was given when desperately needed! 

"I am lucky to be going home with a brand new hip, pain free, anxiety gone and only very happy memories of the staff who cared for me."

 

Special Recognition Award - Diane Payne, Associate Director for Workforce Redesign

2017 DONA - Special Rec Diane Payne (3)

W3C AAA