Patients feel listened to and respected in emergency departments at Hampshire Hospitals

A SURVEY has revealed that the vast majority of people attending Hampshire Hospitals NHS Foundation Trust’s emergency departments feel they are listened to by doctors and nurses and treated with respect and dignity.

Wednesday 18 October 2017


The 2016 Emergency Department Survey, part of the patient survey programme co-ordinated by the Care Quality Commission (CQC), asked patients attending emergency departments to answer questions about different aspects of their care and treatment.

The report from the CQC shows how Hampshire Hospitals scored for each question in the survey compared with the range of results from all other Trusts that took part. For each question, responses are converted into scores on a scale of zero to 10, with higher scores indicating more positive responses.

Hampshire Hospitals scored 9.2 out of 10 when patients were asked if they felt they were treated with respect and dignity. The Trust also scored 9.2 out of 10 when patients were asked if doctors and nurses listened to what they had to say.

The results for the Trust, which runs Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital, in Winchester, and Andover War Memorial Hospital, are available on the CQC website and show that patients rated their overall experience as 8.2 out of 10. 

Alex Whitfield, chief executive of Hampshire Hospitals NHS Foundation Trust, said: “I’m delighted that our patients feel listened to and treated with dignity and respect in our emergency departments.

“Despite working in a highly pressurised environment, staff in our emergency departments provide the highest levels of care. It is fantastic to know that their dedication and teamwork is making a real difference to our patients.

“We are always striving to improve and will use the survey results alongside other feedback to look at how we can make things even better for our patients.”

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