Outpatients

Hampshire Hospitals NHS Foundation Trust’s Outpatient Departments see over 350,000 patients each year. There are three Outpatient Departments – one at each of our hospital sites.

The Departments are generally open five days a week, Monday – Friday 8.00am to 6.00pm and clinic sessions range from 8.30am to 5.00pm, however, the departments operate a flexible approach in meeting the requirements for service delivery. Consultations with our clinicians are by appointments only and if you need urgent help you should contact your GP practice or, in an emergency, your nearest Emergency Department (ED).

Should you have any problems or queries during your appointment visit, please do not hesitate to speak to one of the nurses in the clinics or one of the receptionists. They will be happy to help if possible or will ensure that they find someone who can help you.

Please click on one of the links below to view more information about each of our departments

 

Andover War Memorial Hospital

Basingstoke and North Hampshire Hospital

Royal Hampshire County Hospital

 


FFT daycase

We value your feedback, and want to make our services as good as possible for you. That’s why we’ll be asking you the following simple question regarding your Outpatients / Day-case appointment:

How likely are you to recommend our service to friends and family if they needed similar care or treatment?

This question will be sent to you either by SMS text message or as an automated telephone survey within 48 hours of you leaving the department.

We will ask you to rate and comment on your experience. Your feedback is anonymous and will be used to improve our service. It is free to respond.

Hampshire Hospitals NHS Foundation Trust works in partnership with Envoy Messenger to deliver this service. If you do not wish to participate you can simply reply ‘STOP’ when you receive the message. We will not send you any
further texts.

If you have not provided us with a telephone number, you can still complete a Friends and Family Test survey card when leaving the department and post it into the confidential feedback box.

For more informa on on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily or contact the Trust’s Customer Care Team on 01256 486766

 

FFT logos

 

 


updated 4 September 2018

Contact Information

 

Andover Outpatient Reception
01264 835216

Basingstoke Booking Centres

Winchester Outpatient Reception

01962 824762


For appointment enquiries at Winchester or Andover, please also contact the hospital switchboard on 01962 863535 and ask to speak to the relevant secretary.

Equality Service Profile

This report provides a profile of the patients who access this service from an Equality perspective.  If you have any questions regarding this report, please do not hesitate to contact either the services Operational Services Manager or Clinical Services Manager.

Outpatients service report

W3C AAA