Maternity Services

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2015 RCM winnersMaternity services are provided at Andover memorial Hospital, Basingstoke and North Hampshire Hospital and Royal Hampshire County Hospital in Winchester.

Please click on the links below for information relating to each hospital:

Hampshire Hospitals Maternity Centre, Andover

Basingstoke and North Hampshire Hospital

Royal Hampshire County Hospital in Winchester


24 Hour Labour Line

A Labour Line midwife will take your history and discuss your birthing plan with you. They will make arrangements with you for your birth and ongoing care.

0300 123 9001

Wherever you plan to give birth the midwife on the Labour Line will be your first point of contact.

24hr labour line


signs to look out for

 


Your views are important to us - National Maternity Survey 2018

This Trust will soon be carrying out a survey of women who have recently given birth to ask about their experiences of antenatal care, childbirth and postnatal care. This is part of a national programme to improve quality of care and women’s experiences.

Taking part in the survey is voluntary, and all answers are confidential. If you are selected to take part your contact details will be used by researchers to post a questionnaire to your home address to carry out the survey. 

What is the purpose of the survey?

It is very important for us to find out what women across England think of the maternity care they have received. Your views are important to help us find out how good maternity services are and how they can be improved. If you fill out the questionnaire, the anonymous results will be fed back to the hospital, be used in the assessment of the hospital and will feed into CQC inspections. They will also be published on our website, so that other women planning to give birth can see the results.

Why me?

You may be invited to take part in this survey in a few months’ time because you recently had a baby. We are sending questionnaires to other women who gave birth during the same period. Questionnaires will be sent out in April or May 2018.

Do I have to take part?

No. Taking part in this survey is voluntary. If you do not wish to take part it will not affect the care you receive from the NHS. If you do not wish to take part, or do not want to answer some of the questions, you do not need to give us a reason. You can return the blank questionnaire in the FREEPOST envelope or call the survey helpline number to tell us that you do not wish to take part.

If I take part, will my answers be kept confidential?

Yes. We will give you a unique number so that your name and address is not on the questionnaire, and your name and address will never be linked to your responses. We will use your anonymous responses to provide information about the quality of the services the trust provides and to help us improve these services. All personal information you provide will be destroyed within six months of you taking part in the survey.

Who is organising the survey?

The survey is being carried out by researchers from this NHS Trust (or independent contractor staff that they employ), the Care Quality Commission and the Survey Coordination Centre at Picker. The results will be presented in a form that does not allow any individual's answers to be identified.

I do not wish to take part. What do I do?

If you do not wish to take part, or for your details to be shared with researchers so you can be sent a questionnaire, or if you have any questions about the survey, then please let us know by the end of March by contacting our customer care team on 01256 486766 or email customercare@hhft.nhs.uk.


FFT Maternity

We value your feedback, and want to make our services as good as possible for you. That’s why we’ll be asking you the following simple question regarding your use of our Maternity Services:

How likely are you to recommend our maternity services to friends and family if they needed similar care or treatment?

This question will be sent to you either by SMS text message or as an automated telephone survey within 48 hours of you leaving the department.

We will ask you to rate and comment on your experience. Your feedback is anonymous and will be used to improve our service. It is free to respond.

Hampshire Hospitals NHS Foundation Trust works in partnership with Envoy Messenger to deliver this service. If you do not wish to participate you can simply reply ‘STOP’ when you receive the message. We will not send you any
further texts.

If you have not provided us with a telephone number, you can still complete a Friends and Family Test survey card when leaving the department and post it into the confidential feedback box.

For more informa on on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily or contact the Trust’s Customer Care Team on 01256 486766

 

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updated 16 August 2017

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