Patients & Visitors

Welcome to Hampshire Hospitals NHS Foundation Trust.

The hospital staff are here for your benefit and will be pleased to answer any of your questions.

Please let us know if the information you find here useful or if there is something that could be added.


Friends and Family Test

What is the Friends and Family test?

The NHS Friends and Family test is a question we ask patients in order to obtain feedback on the care they received. Your comments will provide valuable information for us by showing how our wards and departments are performing in the eyes of the patient. It will help us to identify areas for improvement and to highlight areas of good practice and patient experience.

We will ask you to answer the following question: "How likely are you to recommend our ward/emergency department/maternity service/outpatient service to friends and family if they needed similar care or treatment?"

It is important that you are given the opportunity to explain why you have given your answer, so please answer any follow-up questions. Your answer will not be traced back to you, and your details will not be passed on to anyone, so please tell us exactly what you think.

Who will take part?

We are currently asking

  • Inpatients
  • A&E and Minor Injuries Unit attendees
  • Outpatients
  • Daycases
  • Maternity service users
  • Children and young people

When will I be asked to take part?

You may be asked to answer the question via text message, by phone or by completing a postcard in the hospital. 

Click here to view our Friends and Family results

For further information visit the NHS Choices website.

Put us to the test...the NHS Friends and Family Test ( NHS England video)

Your views are important to us.

This Trust is participating in the CQC national patient experience survey programme to find out what patients think about the care they received in hospital to help improve quality of care and patients’ experiences. The national programme for 2014/15 includes the following surveys:

  • National Accident and Emergency Department survey
  • National inpatient survey
  • National Young People’s inpatient and day case survey
  • National Maternity survey

Taking part in these surveys is voluntary, and all answers are confidential.  If you are selected to take part, researchers will use your contact details to post a questionnaire to your home address.

If you do not wish to take part, or have any questions about any of the surveys, please contact our customer care team on 01256 486766 or via email

National Children's and Young People's Inpatient and Day Case Survey

Children 's Survey Poster

Emergency department survey

This Trust will soon be carrying out a survey to find out what patients think about the care they received when they attended one of our emergency departments.  This survey is part of a national programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve how patients experience care provided by our emergency departments.

Patients aged 16 years and over, who have recently attended either of our emergency departments at Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital or our Minor Injuries Unit at Andover War Memorial Hospital may receive a questionnaire asking about their experiences.  They will be asked about various aspects of their care.  An external survey contractor, Picker Institute Europe, is administering the survey so that people’s responses are anonymous.

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients.

Taking part in the survey is voluntary and people’s responses are anonymous.  The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by researchers to post a questionnaire to your home address to carry out the survey. 

If you do not wish to take part, or have any questions about the survey please contact our customer care team on 01256 486766 or via email


The NHS Constitution


The NHS belongs to us all staff, patients and the public

The NHS Constitution sets out what everyone can expect from the NHS and what we can all do to help it to work more effectively.

For further information click here


Privacy and dignity - same sex accommodation

privacy-logoHampshire Hospitals NHS Foundation Trust (HHFT) is committed to providing high quality care to patients, carers and relatives at all times and provides a service which upholds their privacy and dignity at each stage of their care and treatment. 

We are proud to confirm that we are compliant with the Governments requirement to eliminate mixed-sex accommodation, except when it is in the patients overall best interest, or reflects their personal choice. Sharing with members of the opposite sex will only happen in exceptional circumstances such as where patients need urgent or very specialised care; or when patients actively choose to share.

Children and young people often benefit and feel more comfortable sharing with others their own age, rather than their own sex. Staff will ask the child or young person if they have a preference and will meet this request wherever possible.

HHFT has a reporting and auditing system to ensure that we are achieving our aim of providing single-sex accommodation for our patients.

We want to know about your experiences. If you have any comments or concerns please contact our patient experience manager via email




Last updated 29 November 2016

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