Patients & Visitors

Welcome to Hampshire Hospitals NHS Foundation Trust.

The hospital staff are here for your benefit and will be pleased to answer any of your questions.

Please let us know if the information you find here useful or if there is something that could be added.


Breast screening

NHS England announced on 2 May 2018 that a number of older women are to be offered a catch-up breast screen, because they didn’t get the invitation to their final screen. This was caused by a problem in the screening IT system run by NHS Breast Screening Services.   Public Health England and the Department of Health have apologies that some women did not receive their invitation. Most women can be reassured that they will have received their final invitation, sometime between their 68th and 71st birthdays. All affected women registered with a GP will be written to by the end of May with further information. A helpline is also available on 0800 169 2692.

The problem affected women who were due their final screen when aged between 68 -71 (the screening programme works on a three-yearly cycle, so some women will receive an invitation when they are 68 and others when older, but the interval between invitations should be approximately three years). Some women aged between 70 and 79 are being offered the opportunity for a breast screen. The offer of a screen comes after some women did not receive an invitation for a final screen, as part of the routine NHS Breast Screening Programme, which invites women every three years aged 50 -70 (up to their 71st birthday).

The PHE statement is available at:                                           

NHS Choices advice:

Friends and Family Test

What is the Friends and Family test?

The NHS Friends and Family test is a question we ask patients in order to obtain feedback on the care they received. Your comments will provide valuable information for us by showing how our wards and departments are performing in the eyes of the patient. It will help us to identify areas for improvement and to highlight areas of good practice and patient experience.

We will ask you to answer the following question: "How likely are you to recommend our ward/emergency department/maternity service/outpatient service to friends and family if they needed similar care or treatment?"

It is important that you are given the opportunity to explain why you have given your answer, so please answer any follow-up questions. Your answer will not be traced back to you, and your details will not be passed on to anyone, so please tell us exactly what you think.

Who will take part?

We are currently asking

  • Inpatients
  • A&E and Minor Injuries Unit attendees
  • Outpatients
  • Daycases
  • Maternity service users
  • Children and young people

When will I be asked to take part?

You may be asked to answer the question via text message, by phone or by completing a postcard in the hospital. 

Click here to view our Friends and Family results

For further information visit the NHS Choices website.

Put us to the test...the NHS Friends and Family Test ( NHS England video)

Your views are important to us - National Maternity Survey 2018

Maternity Survey 2018


Your views are important to us - NHS Inpatient Survey 2018

This Trust will soon be carrying out a survey to find out what patients think about the care they received when they were in hospital. This survey is part of a national programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide. 

Patients aged 16 years and over, who have recently spent at least one night in one of our hospitals as an inpatient at either Basingstoke and North Hampshire Hospital, the Royal Hampshire County Hospital or Andover War Memorial Hospital may receive a questionnaire asking about their experiences. They will be asked about various aspects of their care, including arrival at hospital, the quality of care and treatment, communication with doctors and nurses, information, and the hospital environment. An external survey contractor, Picker Institute Europe, is administering the survey so that people’s responses are anonymous. 

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients. 

Taking part in the survey is voluntary and people’s responses are anonymous. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by researchers to post a questionnaire to your home address to carry out the survey. 

If you do not wish to take part, or have any questions about the survey please contact our customer care team on 01256 486766 or via email

National Children's and Young People's Inpatient and Day Case Survey

Children 's Survey Poster 

The NHS Constitution


The NHS belongs to us all staff, patients and the public

The NHS Constitution sets out what everyone can expect from the NHS and what we can all do to help it to work more effectively.

For further information click here



Privacy and dignity - same sex accommodation


Hampshire Hospitals NHS Foundation Trust (HHFT) is committed to providing high quality care to patients, carers and relatives at all times and provides a service which upholds their privacy and dignity at each stage of their care and treatment. 

We are proud to confirm that we are compliant with the Governments requirement to eliminate mixed-sex accommodation, except when it is in the patients overall best interest, or reflects their personal choice. Sharing with members of the opposite sex will only happen in exceptional circumstances such as where patients need urgent or very specialised care; or when patients actively choose to share.

Children and young people often benefit and feel more comfortable sharing with others their own age, rather than their own sex. Staff will ask the child or young person if they have a preference and will meet this request wherever possible.

HHFT has a reporting and auditing system to ensure that we are achieving our aim of providing single-sex accommodation for our patients.

We want to know about your experiences. If you have any comments or concerns please contact our patient experience manager via email


Patient / Guest WiFi access

We have free WiFi access for patients and guests throughout Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital and Andover War Memorial Hospital.

On your device, search for available wireless networks and select ‘NHS WIFI’.  The service is run by Hospedia in partnership with The Cloud.  There is a simple registration process if you haven’t already registered with The Cloud. 

If you experience any issues logging on or using the Wi-Fi network, please contact the Hospedia Wi-Fi support team on 0333 222 56 88. 

Sky’s privacy notice is available here:






Last updated 20 April 2018

Learning disabilities information

Patient Health and Wellbeing

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Ebola information

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