Outpatient appointments

Hampshire Hospitals NHS Foundation Trust has three Outpatient Departments – one at each of our hospital sites.

The Departments are generally open Monday to Friday, from 8.00am to 6.00pm, with clinic sessions ranging from 8.30am to 5.00pm.

Consultations with our clinicians are by appointment only and if you need urgent help you should contact your GP practice or, in an emergency, your nearest Emergency Department.

 

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Your appointment

Details of your visit are on your outpatient appointment letter. If you have any queries at all about your appointment date, or if you need to change it, please telephone the number given on your appointment letter.

Please remember to let us know if you have changed your name, address, or your GP, so that we can update our records.

To help us find your appointment record, please have the following information to hand:

  • The date you are coming into hospital
  • Your hospital referance number (this can be found on your admission letter)

If you choose to delay your appointment or treatment, or cancel multiple times, this may affect how long you wait to be treated. The doctor may also decide to discharge you back to your GP.

If you're waiting to hear from us about an appointment and are concerned that your appointment letter may be lost in the post, please contact our customer care team.

Should you have any problems or queries during your appointment visit, please do not hesitate to speak to one of the nurses in the clinics or one of the receptionists. They will be happy to help if possible or will ensure that they find someone who can help you.

 

Cancelling your appointment

Please let us know in advance if you're unable to attend your appointment, as we may be able to offer cancelled appointments to others and avoid wasted slots.

Outpatient appointments can be cancelled using our online form.

 

Appointment reminder service

Each missed outpatient appointment costs the NHS £160. Reasons for non-attendance include patients failing to alert the Trust that they no longer wish to attend, appointment confirmation letters failing to reach patients and patients genuinely forgetting the time/date of their appointment. 

Our appointment reminder system addresses all of these factors by reminding the patient of the time and date, and also giving them the option to cancel or rearrange their appointment if no longer required or inconvenient.

 

What does this mean for me?

You will receive an automated reminder call from Hampshire Hospitals NHS Foundation Trust seven days before your appointment. Please be aware that this will come up as an unknown or private number.

This automated call will indicate which hospital your appointment will take place at and will also offer you the opportunity to confirm, rebook or cancel your appointment. If you don't make a selection from one of the options that you hear, the service will try to reach you again over the course of the following days.

If a mobile telephone number has been provided, a text message reminder will be sent three days before your appointment.

Please be aware that if you have a smartphone, the text message may show on your home screen. If you are concerned about people seeing this message, you will need to adjust the options on your phone to stop the message flashing up.

 

Can I specify a preferred contact number?

As a matter of good practice, we would ask that you update us of any changes in your contact details. This will allow us to contact you in a timely manner. You can do this via your GP at time of referral, or speak to the clinic receptionist or admin team at the hospital. 

 

Do I need to register?

No, you will automatically receive reminders unless you have already told us you don’t wish to receive them. 

 

Will all clinics be included?

No. Patients for certain specialised clinics and where it might be required to have multiple appointments close together will not receive reminders. 

 

How much will it cost?

Reminder calls and texts are provided to you free of charge.

 

How will my personal information be used? 

The provider of this service will not have access to any Trust systems. Therefore no previous medical history or reason for your appointment will be shared. All calls are recorded for training and monitoring purposes. 

 

Can I opt out of this process?

Yes, you can opt out of receiving reminder calls and text messages. Just let us know when you book your appointment or when you are in the hospital. 

 


Outpatient departments

Please click on one of the links below to view more information about each of our departments:

Andover War Memorial Hospital

Basingstoke and North Hampshire Hospital

Royal Hampshire County Hospital

 


 

updated 20 January 2017

Contact information

Andover Outpatient Reception
01264 835216

Basingstoke Booking Centre 
01256 313131

Winchester Outpatient Reception
01962 824762


For appointment enquiries at Winchester or Andover, please also contact the hospital switchboard on 01962 863535 and ask to speak to the relevant secretary.

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