Patient Safety

Patient safety is a priority at our Foundation Trust. We recognise that sometimes things can go wrong during a hospital visit and we are working to improve the safety of patients through the use of best practice, improved technology and increased patient involvement.

Your safety is our priority. Our goal is to make you feel safe while you are in our care. 

Every member of our staff has a responsibility to:

  • Care for you in a safe and clean environment
  • Perform their jobs competently
  • Use safe and effective techniques and technologies
  • Ensure you are fully informed by providing you with information about your care and answering your questions


Like many other hospitals in the UK, whilst safety is the responsibility of all staff, we also have a specific team who develop patient safety.

The functions of this team are to:

  • Work with staff to implement projects to improve safety
  • Measure when things go wrong and put actions in place to stop the same thing going wrong again
  • Provide training on patient safety issues and best practice


More information on the Trust patient safety improvement strategy is available in the Trust's annual quality accounts.  Click here to view this document.

Top tips for staying safe in hospital:

  1. When you get a prescription, make sure you know what it is for and what the side effects might be.
  2. Make sure your doctor or nurse knows what allergies or problems you have had with medicines.
  3. Make sure your doctor or nurse knows about all the medications you take. This includes prescriptions, medications you bought at a shop, and supplements like vitamins and herbs.
  4. If you have a test, ask about the results.  Do not assume no news is good news.
  5. Write down questions for your doctor before your appointment and think about bringing a family member or friend with you.
  6. Do not be afraid to ask questions if you have doubts or concerns.
  7. Infection: don't pass it on!  Do not be afraid to remind staff, family and friends to clean their hands before coming into direct contact with you.
  8. We will discuss and plan your discharge from hospital and subsequent care.  Ask any questions that you have and make sure you have contact details as you may have further questions once you get home.

Useful Links

National Patient Safety Agency – the National Patient Safety Agency contributes to providing improved, safe patient care by informing, supporting and influencing the health sector.
www.npsa.nhs.uk


NHS Choices - the official site of the National Health Service.  Get expert information on conditions, treatments, local services and healthy living.  In addition, you can compare and comment on hospitals.
www.nhs.uk


Patient Safety First Campaign for England - find out more about the campaign to improve patient safety across the NHS in England.
www.patientsafetyfirst.nhs.uk


South Central SHA Patient Safety Federation - the website of the Patient Safety Federation: a Federation of organisations, including Basingstoke and North Hampshire NHS Foundation Trust, dedicated to improving patient safety in the south of England.
www.patientsafetyfederation.nhs.uk


World Health Organisation Word Alliance for Patient Safety - the website of the international alliance for improving patient safety.
www.who.int


Action against medical accidents (AVMA) - the website of a charity which gives free advice about complaining about healthcare or clinical negligence litigation in the UK.   This website also contains information about the AVMA patient champions for their patient safety project.
www.avma.org.uk

Contact the patient safety team

If you want to know more about the work of the team or current safety improvement initiatives please contact:

quality@hhft.nhs.uk


01256 313193

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