Your views are important to us
Click on the image to view the survey poster
This Trust will soon be carrying out a survey to find out what patients think about our urgent and emergency care. This survey is part of the national CQC survey programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide.
Patients aged 16 years and over who have received care from our emergency departments at either Basingstoke and North Hampshire Hospital or the Royal Hampshire County Hospital, Winchester in February 2024 and the Minor Injuries unit at Andover in January and February 2024 may receive a survey asking questions about their experience.
They will be asked about various aspects of their care, including arrival at A&E, waiting times, Doctors and Nursing, the quality of care and
treatment, Tests, the environment and facilities, Respect and Dignity and Experience overall.
An external survey contractor, Picker Institute Europe, is administering the survey on behalf of the Trust as an approved contractor for the CQC survey so that people’s responses are anonymous.
Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients.
Taking part in the survey is voluntary and people’s responses are anonymous. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified.
If you are selected to take part your contact details will be used by researchers to post an invitation to your home address to carry out the survey with the option to use paper or digital questionnaires available in accessible formats.
If you do not wish to take part, or have any questions about the survey please contact our PALS and Complaints team on 01256 486766 or via palsandcomplaints@hhft.nhs.uk
More information about the survey is available at https://nhssurveys.org/received-a-questionnaire/
Click here to find out more about how we use your information
Your views are important to us.
As a Trust we will be participating in the 2023 National Adult Inpatient Survey to find out what patients think about their care and experience whilst in hospital.
This annual survey is part of the NHS Patient Survey Programme managed by the Care Quality Commission (CQC) and will look at the experience of patients aged 16 years or older, who spend one night or more in one of our hospitals as an inpatient at either Basingstoke and North Hampshire Hospital, the Royal Hampshire County Hospital or Andover War Memorial Hospital in November 2023 and are not admitted to maternity or psychiatric units.
If patients are selected to take part, they will receive a questionnaire in the post and may receive text message reminders about the survey. Patients will be asked about various aspects of their care, including arrival at hospital and leaving hospital, the quality of care and treatment, communication with doctors and nurses, information, and the hospital environment. An approved survey contractor, Picker Institute Europe, is administering the survey on behalf of the Trust.
Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide.
Taking part in the survey is voluntary and people’s responses are anonymous. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by approved researchers to post an invitation to your home address to carry out the survey and to send text reminders about the survey.
Further information about the survey is available at https://nhssurveys.org/received-a-questionnaire/ and may answer some questions you have on data processing and the NHS Patient Survey Programme.
If you do not wish to take part, or have any questions about the survey please contact our PALS and Complaints team on 01256 486766 or via email PALSandcomplaints@hhft.nhs.uk.
Click here to find out more about how we use your information.
What is the 2024 NHS Maternity Survey?
This Trust will be carrying out a survey between April and June 2024 to look at the experiences of women who have recently given birth think about their experiences of antenatal care, childbirth and postnatal care. This will include young mother’s aged 16 and 17. This survey is part of a national programme to improve experiences of maternity care.
Your feedback matters and is important to us. We will use the survey results and feedback to understand the experience of the maternity care we provide so that we can make improvements for all new mothers and babies.
If you are invited to take part, the trust will pass on your contact details (name, mobile telephone number and postal address) so researchers can get in touch with you in a few months’ time about the survey.
The survey is being carried out by an independent survey contractor, Picker Institute Europe on behalf of the Trust, the Care Quality Commission and the survey co-ordination centre at Ipsos MORI.
Taking part in the survey is voluntary and all answers are confidential. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified.
If you do not wish to take part, or have any questions about the survey please contact our PALS and Complaints team on 01256 486766 or via email Palsandcomplaints@hhft.nhs.uk
Click here to find out more about how we use your information https://www.hampshirehospitals.nhs.uk/privacynotice
Further information about the survey is available at: https://nhssurveys.org/received-a-questionnaire/
The survey is part of a National Clinical Audit which aims to improve the quality of care that hospitals provide to people who have confusion or memory problems.
We invite you to share your views about the care you have received and about the communication you have had with staff at the hospital.
There are 9 brief questions about care and 3 about demographic information, and it should take no longer than 10-15 minutes to answer.
Click here to take part in the survey.
What happens to the information?
The information that you give will be used to help this hospital and other hospitals, to improve standards of care by highlighting things that are done well and areas that need improvement.
How will my confidentiality be respected?
All the information requested is anonymous. Taking part is optional and will not affect your care in any way.
Our Trust is implementing a Digital Care programme over the next three years. To help us we are asking patients and carers to take part in a survey to give us thier views on the use of technology in the delivery of healthcare.
The digital Care programme will help us to improve the way we communicate with patients to reduce the amount of paper we use and allow patients access to more information, helping them to take control of thier own care.
Click here to take part in the survey or scan the QR code below using your mobile phone or tablet.
