We know that hospital visiting increases the risk of infection to inpatients. Please help us to keep your loved ones as safe as possible.
From 22 August 2022, two visitors are allowed to visit at any one time between 12pm (noon) and 7pm. When you arrive at the ward, please report to the nurses' station and provide your contact details (name and telephone number) to enable us to contact you if required. It is not currently necessary to book an appointment to visit loved ones.
Children under 12 can only visit with the permission of the nurse in charge of the ward, except in maternity or where a patient is receiving palliative or end of life care.
All visitors need to follow strict infection control guidance at all times when on-site.
Please note that this guidance does not affect maternity services where birthing partners are already permitted, or for patients receiving palliative or end-of-life care.
Facemasks and testing
- It is no longer a requirement for patients, visitors or staff to wear facemasks in our restaurants if they do not wish to wear one.
- However, patients, visitors and staff must wear hospital-provided surgical facemasks in corridors, outpatient departments and all clinical areas. For example, when entering hospital wards and departments such as Accident and Emergency (A&E).
Hand sanitiser and surgical facemasks are available throughout the hospital sites.
It is helpful if you are able to do a lateral flow test (LFT) before visiting, but it is not compulsory.
If you feel unwell or are displaying any COVID-19 or norovirus symptoms (see below for a list of symptoms), please do not visit the hospital.
Please contact the relevant ward or department for more information on visiting times.
You can use our A-Z departments services and wards finder or click on our chatbot Bevan at the bottom of the page to help find the service you need.
If your loved one is in hospital with COVID-19
We would encourage you to keep in touch with them in other ways. Please see 'Alternatives to visiting in person' below.
The only exceptions to this are if the patient:
- is at the end of their life
- has a learning disability
- has dementia
- is a child.
Planning your visit
Do NOT visit if you have:
- symptoms of COVID-19 (high temperature, fever or chills; new and persistent cough; new sore throat; new lack of energy, muscle ache and headache; loss or change to your sense of smell or taste; diarrhoea and vomiting)
- tested positive for COVID-19 in the last 10 days
- had recent contact with a person who tested positive. For further guidance, please visit the government's website.
If the patient is a child
Two parents or carers are welcome to visit at any time. Siblings (brothers and sisters) are not permitted at present, unless in exceptional circumstances after discussion with the nurse in charge.
Maternity services visiting
For more information, visit our maternity services page.
Alternatives to visiting in person
Many of our wards have iPads and we can help patients to connect with their loved ones via virtual visits.
If you would like to send a message to a patient or request a song for them on hospital radio, please visit our Stay In Touch page.
Support for your loved one
Our chaplaincy team are available 24 hours a day, seven days a week by phone 01256 314901 (Basingstoke patients) or 01962 824906 (Andover and Winchester patients), or via email at firstname.lastname@example.org