We know that hospital visiting increases the risk of infection to inpatients. Please help us to keep your loved ones as safe as possible.

Visiting guidance 

As of Monday 25 April, the trust will allow one visitor per patient, to be booked in advance (1 hour slot) by contacting the nurse in charge of the ward.

If the patient is a child, one parent, guardian or carer will be permitted to stay with them in the hospital while they are an inpatient.

This guidance does not affect maternity services where birthing partners are already permitted, or for patients receiving palliative or end of life care for whom visitors have been allowed throughout the pandemic.

We encourage all visitors to obtain their own supply of lateral flow test kits, which can be bought from some pharmacies. If possible, please do a test at home on the same day as your booked visit and bring evidence with you of a negative result. 

Please contact the relevant ward or department for more information on visiting times. You can use our A-Z services finder on our homepage to help find the service you need.

If your loved one is in hospital with COVID-19

To help keep everyone safe, we are unable to support visiting in person if your loved one has tested positive for COVID-19. We would instead encourage you to keep in touch with them in other ways. Please see 'Alternatives to visiting in person' below. 

The only exceptions to this are if the patient:

  • is at the end of their life
  • has a learning disability
  • has dementia
  • is a child.
Planning your visit 

All visits must be booked in advance by contacting the nurse in charge of the ward. Unless there are exceptional circumstances (such as the patient is at the end of their life), if you arrive without having first agreed a time and date with the nurse in charge of the ward, we will ask you to return home. 

If the patient is a child, one parent or guardian or carer is permitted to stay with them in the hospital if they are admitted as an inpatient. 

All visitors need to follow strict infection control rules at all times when on-site. Please see our visiting arrangements leaflet for more details (click on the link at the bottom of this page).  

Do NOT visit if you have:

  • any COVID-19 symptoms (high temperature, new continuous cough, loss or change in taste or smell, flu symptoms, headache, or if you are feeling unwell)
  • diarrhoea or vomiting. Please wait until you have been clear of symptoms for at least 48 hours
  • tested positive for COVID-19 in the last 10 days
  • had recent contact with a person who tested positive. For further guidance, please visit the government's website.

Further information and guidance can be found in our visiting arrangements leaflet (click on the link at the bottom of this page). 

Maternity services visiting

For more information, visit our maternity services page.

Alternatives to visiting in person

Many of our wards have iPads and we can help patients to connect with their loved ones via virtual visits.

If you would like to send a message to a patient or request a song for them on hospital radio, please visit our Stay In Touch page.

Support for your loved one

Our chaplaincy team are available 24 hours a day, seven days a week by phone 01256 314901 (Basingstoke patients) or 01962 824906 (Andover and Winchester patients), or via email at chaplaincy@hhft.nhs.uk

updated 17 May 2022