Visitor information


We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visit.

Two visitors are allowed to visit at any one time. Visiting times can vary between wards so please click here to search for the ward you intend to visit for further information or contact the ward directly. 

When you arrive at the ward, please report to the nurses’ station. It is not currently necessary to book an appointment to visit loved ones.

Children under 12 can only visit with the permission of the nurse in charge of the ward, except in maternity or where a patient is receiving palliative or end of life care. 

All visitors need to follow our infection control guidance at all times when on-site. 

Do NOT visit if you have:

  • symptoms of COVID-19 (high temperature, fever or chills; new and persistent cough; new sore throat; new lack of energy, muscle ache and headache; loss or change to your sense of smell or taste; diarrhoea and vomiting)
  • tested positive for COVID-19 in the last 10 days
  • had contact with someone with COVID-19

Please note that this guidance does not affect maternity services where birthing partners are already permitted, or for patients receiving palliative or end-of-life care.

Full details of our visiting guidelines are available in our leaflet, which is also available in large print

If the patient is a child

Two parents or carers are welcome to visit at any time. Siblings (brothers and sisters) are not permitted at present, unless in exceptional circumstances after discussion with the nurse in charge. 

Alternatives to visiting in person

Many of our wards have iPads and we can help patients to connect with their loved ones via virtual visits.

If your loved one is in hospital with COVID-19, we would encourage you to keep in touch with them in other ways. 

The only exceptions to this are if the patient:

  • is at the end of their life
  • has a learning disability
  • has dementia
  • is a child.

If you would like to send a message to a patient or request a song for them on hospital radio, please visit our Stay In Touch page.


As of 9 May 2023, mask-wearing and social distancing are no longer mandatory in our hospitals.

Hand sanitiser and surgical facemasks are available across each site. It is helpful if you are able to do a lateral flow test (LFT) before visiting, but it is not compulsory.

We have free WiFi access for patients and guests throughout Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital and Andover War Memorial Hospital.

On your device, search for available wireless networks and select ‘NHS WIFI’.  The service is run by Hospedia in partnership with The Cloud.  There is a simple registration process if you haven’t already registered with The Cloud. 

If you experience any issues logging on or using the Wi-Fi network, please contact the Hospedia Wi-Fi support team on 0333 222 56 88. 

Sky’s privacy notice is available here:

Our chaplaincy team are available 24 hours a day, seven days a week by phone 01256 314901 (Basingstoke patients) or 01962 824906 (Andover and Winchester patients), or via email at

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