You can use the Access to Health Records Portal to make your request.

Health records are private and confidential.  You have the right to see your current health record, although some exceptions do exist (see below).

Access to your own health records is provided for under the Data Protection Act 2018 and the General Data Protection Regulations 2018.  Applications to access health records of patients who have died are made under the Access to Health Records Act 1990.

You can ask to see all of your written and computerised medical records, including x-rays and scans made by doctors and other health professionals.  Normally as a patient you have the right to see all of your existing health record.  You can also give consent for another person to access your records where they are acting on your behalf (e.g. a solicitor).  There are however some exceptions when access may be restricted or denied:

  • When the record holder believes that providing access is likely to cause the patient, or another person, serious harm;
  • When the record relates to, or had been given by, someone other than a health professional involved in the patient's care, unless that person has given their consent for the information to be released;
  • When the record holder believes that a patient under 16 cannot understand what the application to see their records means;
  • When a record shows an identifiable person was, or may have been, born following treatments defined in the Human Fertilisation and Embryology Act 1990;
  • When to do so would involve disproportionate effort;
  • When the record contains information the patient expressly stated must not be revealed.

  • The person about whom the record has been made;
  • A representative, provided they have the patient's consent (this should be in writing);
  • A parent or guardian of a child under 16, with the child's consent where applicable;
  • A court appointed representative (who has power of attorney) of a patient who cannot handle their own affairs;
  • A personal representative or anyone with a claim arising from a patient's death may see the part of the record relating to the claim.

Firstly you should ask the record holder (usually your doctor) to see what has been written in your records. This can be done when you next see them for an appointment.

If you have questions about the request process you can contact us by telephone at 01256 313067 or by email at

Access to health records guidance

Once we have received your request we will provide you with a copy of your records within 1 month. 

To change personal details or contact information, including registered name, home address, phone numbers and email addresses, please contact the service providing your care.

Contact information for departments and wards can be found on their respective page: A-Z departments, services & wards.

These details currently cannot be changed through Patient Hub, however the functionality is being developed. For queries relating to Patient Hub, more information including use-guides and troubleshooting, can be found here: Patient Hub.