Welcome to Hampshire Hospitals NHS Foundation Trust.

The hospital staff are here for your benefit and will be pleased to answer any of your questions.

Please let us know if the information you find here useful or if there is something that could be added.

Email: communications@hhft.nhs.uk

 

Patient / Guest WiFi access

We have free WiFi access for patients and guests throughout Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital and Andover War Memorial Hospital.

On your device, search for available wireless networks and select ‘NHS WIFI’.  The service is run by Hospedia in partnership with The Cloud.  There is a simple registration process if you haven’t already registered with The Cloud. 

If you experience any issues logging on or using the Wi-Fi network, please contact the Hospedia Wi-Fi support team on 0333 222 56 88. 

Sky’s privacy notice is available here: https://service.thecloud.net/service-platform/privacy-policy/sky/1/

How was your experience of the hospital? NHS Inpatient Survey 2020

The Trust will soon be carrying out a survey to find out what patients think about thier care here.

This is part of the CQC National Patient Survey Programme to improve patients' experience whilst in hospital.

Patients aged 16 years and over, who have recently spent at least one night in one of our hospitals as an inpatient at either Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital or Andover War Memorial Hospital may recieve a questionnaire by post asking about thier experiences. They will be asked about various aspects of their care, including arrival at hospital, the quality of care and treatment, communication with doctors and nurses, information and the hospital environment. An external survey contractor, Picker Institute Europe, is administering the survey on behalf of the CQC so that people's responses are anonymous.

Taking part in the survey is voluntary and all answers are confidential.

If you are selected to take part, your contact details will be used by researchers to carry out the survey and you will recieve a questionnaire in the post and text message reminders.

If you DO NOT want to take part, or have any questions about the survey, please contact the customer care team on 01256 486766 or email customercare@hhft.nhs.uk

Further information is available on the CQC website 

 

 

 

 

updated 2 November 2020

Tell us what you think - Children and Young People’s Survey 2020

childrens survey 2020-page-001.jpgThis hospital will soon be carrying out a survey to find out what children, young people and their parents think about the care they received in hospital.

This is part of a national program to improve the quality of care and patients’ experiences.

Your views are important to us

Taking part in the survey is voluntary and all answers are confidential.

If you or your child are selected to take part, contact details (name and full address) for you and your child will be used by researchers to carry out the survey.

If you do not want to take part, or have any questions about the survey please contact our customer care team via email: customercare@hhft.nhs.uk or by telephone 01256 486766