Use the right service this winter

During the winter months (October to February), NHS services are under increased pressure due to winter illnesses in staff and the community. Cold weather can also heighten symptoms in those with existing or underlying health conditions, which in turn adds to the existing pressure within NHS services and here at Hampshire Hospitals.  

Get advice if you feel unwell

If you're 65 or over, or in one of the other at-risk groups, it's important to get medical help as soon as you feel unwell.

You can get help and advice from:

  • a pharmacy – pharmacists can give treatment advice for a range of minor illnesses and can tell you if you need to see a doctor
  • your GP – you may be able to speak to a GP online or over the phone, or go in for an appointment if they think you need to
  • NHS 111 – go to 111.nhs.uk or call 111 if you have an urgent medical problem and you are not sure what to do

The sooner you get advice, the sooner you're likely to get better.

In an emergency, go to an Emergency Department immediately or call 999.

Using the right service

To ensure you are in the correct place to receive the best and most efficient care and support our staff to work effectively, please use the correct service based on your symptoms. 

A longer trip in the car to our Minor Injuries Unit in Andover may result in you being seen sooner than visiting our Emergency Departments at Basingstoke and North Hampshire or Hospital Royal Hampshire County Hospital, depending on your condition.

Use our guide below to choose the correct service, being sure to keep our Emergency Departments free for emergencies such as chest pain, choking, stroke and serious blood loss. If you are unsure which service to use, visit 111 online,  call 111 or in an emergency, call 999. 

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Self-care is about keeping fit and healthy, understanding when you can look after yourself, when a pharmacist can help, and when to get advice from your GP or another health professional. If you have a long-term condition, self-care is about understanding that condition and how to live with it.

 

Many everyday illnesses and injuries such as colds, sore throats, sprains and strains, diarrhoea and sickness bugs can be treated at home. The NHS website provides lots of advice on conditions, symptoms, treating illnesses and injuries as well as when to seek further support. Visit the health A – Z section at www.nhs.uk.

Treating illness and injuries at home

Keeping essential medicines at home, such as painkillers, upset stomach relievers, antihistamines, plasters and bandages will help you be prepared to look after yourself and your loved if you do need to treat any injury or illness. The NHS website has a really useful guide to what to keep in your medicine and first aid kit at home. Remember to keep any medicine in a safe place and well out of the reach of children and check medicines regularly to make sure they are within their use by dates.

Your local pharmacy team can provide expert advice about over-the-counter medicines to treat many common health conditions, such as colds, aches and pains and tummy troubles, as well as advice on medication and services such as healthy living support.

Pharmacists are also trained to advise whether you need to see a GP, nurse or other healthcare professional if it is something more serious to ensure you get the help you need, and can also provide health and wellbeing advice.

Many pharmacies are open in the evening and on weekends and have a private consultation room where you can speak to a pharmacist. To find a local pharmacy click here. For more information on how your pharmacy can help you, click here.

If you need urgent medical help but it is not a life-threatening emergency, call 111 first or visit 111.nhs.uk where a trained advisor will direct you to the most appropriate service for your needs. This could be:

  • Your GP practice
  • A local pharmacy
  • Local Minor Injuries Unit or Urgent Treatment Centre

If you are advised to attend an Emergency Department (ED) for urgent care but it is not life-threatening emergency, your 111 advisor can book you a time slot to attend. Contacting 111 first helps to maintain social distancing in EDs, helping to keep you safe, and ensures you receive the right care, in the right place, in a more timely way.

Across Hampshire, Southampton and the Isle of Wight our Emergency Departments are located at:

For information on the NHS 111 British Sign Language (BSL) interpreter service click here.

You can also call 18001 111 on a textphone.

If you need an interpreter, this can be arranged when you contact NHS 111.

Find out more about the NHS 111 service and other ways you can contact 111 if you need additional support.

Types of appointments

GP practices across Hampshire and the Isle of Wight, carry out hundreds of thousands of appointments every month.

To make sure people can get access to care safely and quickly, practices aim to deliver a range of different ways of having an appointment to provide you with more choice and more convenience.

Types of appointments include phone consultations, online consultations or video consultations. Face-to-face appointments are still available if you need them.

To find your local GP, click here.

Minor Injuries Units are available across Hampshire and the Isle of Wight and can help with expert advice and treatment for injuries and illnesses that need urgent medical attention but aren’t life threatening.

These services are led by experienced clinicians including highly skilled Nurse Practitioners, Paramedics, GPs and other health professionals who can offer treatment, advice and information. Many services also have on-site x-ray facilities.

Waiting times can be shorter than at Emergency Departments and the team can also refer or direct you to the most appropriate service for you if needed, supporting you to access the right care in the right place, in a timely way.

Minor Injuries Units can help with a number of conditions including:

  • sprains and strains
  • minor head injuries
  • cuts and grazes
  • suspected broken bones or fractures to the limbs
  • bites and stings
  • infected wounds
  • minor scalds and burns
  • minor eye problems.

Find an Urgent Treatment Centre or Minor Injuries Unit near you:

You can also find urgent care services near you by entering your postcode on the NHS website.

Urgent Treatment Centres are available across Hampshire and the Isle of Wight and can help with expert advice and treatment for injuries and illnesses that need urgent medical attention but aren’t life threatening.

These services are led by experienced clinicians including highly skilled Nurse Practitioners, Paramedics, GPs and other health professionals who can offer treatment, advice and information. Many services also have on-site x-ray facilities.

Waiting times can be shorter than at Emergency Departments and the team can also refer or direct you to the most appropriate service for you if needed, supporting you to access the right care in the right place, in a timely way.

Urgent Treatment Centres can help with a number of conditions including:

  • sprains and strains
  • minor head injuries
  • cuts and grazes
  • suspected broken bones or fractures to the limbs
  • bites and stings
  • infected wounds
  • minor scalds and burns
  • minor eye problems

Find an Urgent Treatment Centre near you:

You can also find urgent care services near you by entering your postcode on the NHS website.

Emergency Departments (EDs) at hospitals are open 24 hours a day, seven days a week for serious and life-threatening conditions. If you or someone you know is experiencing a medical emergency you/they should call 999 or visit the nearest Emergency Department.

Medical emergencies include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Across Hampshire, Southampton and the Isle of Wight, Emergency Departments are located at:

Winter wellbeing

There are some things you can do to help yourself stay well in winter. This includes getting your flu and COVID-19 vaccinations.

Use the drop-downs below to find out more about staying well this winter. 

Flu and COVID-19 vaccinations

It's important to get your winter flu and COVID-19 vaccinations if you're eligible. Getting vaccinated every year will top up your protection and reduce your risk of getting severe symptoms.

Who should have the flu and COVID-19 vaccines

You can get both the NHS flu and COVID-19 vaccines if you:

  • are aged 65 or over (including those who will be 65 by 31 March 2025)
  • have certain health conditions
  • are pregnant
  • live in a care home for older adults

Other care home residents, carers and people who live with someone who has a weakened immune system can get the flu vaccine.

Children aged 2 or 3 years and school-aged children (Reception to Year 11) can get the children's flu vaccine.

Frontline health and social care workers can also get flu and COVID-19 vaccines.

How to get the flu vaccine

If you're eligible for an NHS flu vaccine, you can:

Some people may be able to get vaccinated through their maternity service or care home.

Children aged 2 and 3 years old can get the children's flu vaccine at their GP surgery. School-aged children will get their vaccine through their school or a community clinic.

Frontline health and social care workers

 

 

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Find out more about the flu vaccine and how to get it

How to get the COVID-19 vaccine

If you're eligible for the winter COVID-19 vaccine, you can:

Some people may be able to get vaccinated through a local service, such as a community pharmacy or GP surgery, or a care home if they live in a care home.

Find out more about the COVID-19 vaccine and how to get it

Information:

Other vaccinations

You may also be eligible for other vaccinations, including the:

  • pneumococcal vaccine (if you're aged 65 or over)
  • RSV vaccine (if you're pregnant or aged 75 to 79 – if you turned 80 on or after 1 September 2024, you're also eligible for the vaccine until 31 August 2025)

These vaccinations help protect against serious illnesses that are more common in the winter, including pneumonia.

Keeping warm over the winter months can help to prevent colds, flu and more serious health problems such as heart attacks, strokes, pneumonia and depression.

Heat your home to a temperature that's comfortable for you. If you can, this should be at least 18°C in the rooms that you regularly use, such as your living room and bedroom. This is particularly important if you have a health condition. It's best to keep your bedroom windows closed at night.

Check your heating and cooking appliances are safe. Contact a Gas Safe registered engineer to make sure they're working properly. You can find an engineer from the Gas Safe Register website.

Make sure your home is fire safe. For fire safety advice specific to you and your home, visit the online home fire safety check website to complete a safety check for your home.

Make sure you're getting all the help that you're entitled to. There are grants, benefits and advice available to make your home more energy efficient, improve your heating or help with bills.

Find out more about ways to save energy in your home from GOV.UK, or call the government helpline on 0800 444 202.

You can also find out more from GOV.UK about benefits and financial support if you're on a low income.

Remember that other people, such as older neighbours, friends and family members, may need some extra help over the winter. There's a lot you can do to help people who need support.

Icy pavements and roads can be very slippery, and cold weather can stop people from going out.

Keep in touch with your friends, neighbours and family and ask if they need any practical help, or if they're feeling unwell.

Make sure they're stocked up with enough food supplies for a few days, in case they cannot go out.

If they do need to go out in the cold, encourage them to wear shoes with a good grip and a scarf around the mouth to protect them from cold air, and to reduce their risk of chest infections.

Make sure they get any prescription medicines before the holiday period starts and if bad weather is forecast.

If they need help over the holiday period when the GP surgery or pharmacy is closed or they're not sure what to do, go to 111.nhs.uk or call 111.

If you're worried about a relative or elderly neighbour, contact your local council or call the Age UK helpline on 0800 678 1602 (8am to 7pm every day). You can find your local council on GOV.UK.

If you're concerned the person may have hypothermia, go to 111.nhs.uk or call 111.

Overview - Seasonal affective disorder (SAD)

Seasonal affective disorder (SAD) is a type of depression that comes and goes in a seasonal pattern.

SAD is sometimes known as "winter depression" because the symptoms are usually more apparent and more severe during the winter.

Some people with SAD may have symptoms during the summer and feel better during the winter.

Symptoms of SAD

Symptoms of SAD can include:

  • a persistent low mood
  • a loss of pleasure or interest in normal everyday activities
  • irritability
  • feelings of despair, guilt and worthlessness
  • feeling lethargic (lacking in energy) and sleepy during the day
  • sleeping for longer than normal and finding it hard to get up in the morning
  • craving carbohydrates and gaining weight
  • difficulty concentrating
  • decreased sex drive

For some people, these symptoms can be severe and have a significant impact on their day-to-day activities.

Read more about the symptoms of SAD

When to see a GP

You should consider seeing the GP if you think you might have SAD and you're struggling to cope.

The GP can carry out an assessment to check your mental health. They may ask you about your mood, lifestyle, eating habits and sleeping patterns, plus any seasonal changes in your thoughts and behaviour.

Read more about diagnosing SAD

What causes SAD?

The exact cause of SAD is not fully understood, but it's often linked to reduced exposure to sunlight during the shorter autumn and winter days.

The main theory is that a lack of sunlight might stop a part of the brain called the hypothalamus working properly, which may affect the:

  • production of melatonin – melatonin is a hormone that makes you feel sleepy; in people with SAD, the body may produce it in higher than normal levels
  • production of serotonin – serotonin is a hormone that affects your mood, appetite and sleep; a lack of sunlight may lead to lower serotonin levels, which is linked to feelings of depression
  • body's internal clock (circadian rhythm) – your body uses sunlight to time various important functions, such as when you wake up, so lower light levels during the winter may disrupt your body clock and lead to symptoms of SAD

It's also possible that some people are more vulnerable to SAD as a result of their genes, as some cases appear to run in families.

Treatments for SAD

A range of treatments are available for SAD. The GP will recommend the most suitable treatment programme for you.

The main treatments are:

Read more about how seasonal affective disorder is treated

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