Use the right service this winter

We are encouraging people get the right care, in the right place, at the right time and to keep emergency services free for those who need them most.

Whether you're managing a long-term condition, caring for a loved one, or simply need advice for an unexpected health concern, there are more ways than ever to access NHS services quickly, easily, and on your terms. Here’s how the NHS is helping you take control of your health this winter:

The NHS App puts essential services at your fingertips. You can order repeat prescriptions, manage appointments, receive reminders, and even check your health records, all from your phone.

Online GP contact forms mean you can skip the 8am phone queue. Submit your request through your practice’s website and your local surgery team will get back to you, without needing to call.

Your local pharmacist can help with a wide range of minor health issues. They are trained to offer oral contraceptives, the emergency contraceptive pill, and prescription medicines, if needed, for seven common conditions the same day.

NHS 111 is available 24/7 by phone, online, or via the NHS App. It offers trusted medical advice for urgent health needs and can direct you to the most appropriate local service when your GP is unavailable.


In an life threatening emergency, such as chest pain, stroke, blood loss of chocking, go to the emergency department or call 999. 

Other available services include the Minor Injuries Unit in Andover. 

The NHS wants to see you and there is a range of ways to access health services to get the care you need. Your NHS is closer than you think.

Winter wellbeing + NHS app .png

Self-care is about keeping fit and healthy, understanding when you can look after yourself, when a pharmacist can help, and when to get advice from your GP or another health professional. If you have a long-term condition, self-care is about understanding that condition and how to live with it.

Many everyday illnesses and injuries such as colds, sore throats, sprains and strains, diarrhoea and sickness bugs can be treated at home. The NHS website provides lots of advice on conditions, symptoms, treating illnesses and injuries as well as when to seek further support. Visit the health A – Z section at www.nhs.uk.

Treating illness and injuries at home

Keeping essential medicines at home, such as painkillers, upset stomach relievers, antihistamines, plasters and bandages will help you be prepared to look after yourself and your loved ones if you do need to treat any injury or illness. The NHS website has a handy guide to what to keep in your medicine and first aid kit at home.

Remember to keep any medicine in a safe place and well out of the reach of children and check medicines regularly to make sure they are within their use-by dates.

NHS App
The NHS App does more than people realise. Using the app, you can order repeat prescriptions, manage appointments, receive reminders, and even check your health records anytime – all at the tap of a screen.


There are over 38.5 million registered users of the NHS App, with 14 million distinct users logging into the NHS App in October 2025 alone to access NHS services.


The NHS app can be a convenient way to manage repeat prescriptions, with 6.35 million prescriptions being ordered through the App in October 2025 alone.

The NHS App is available on iOS and Android, and can be downloaded to your smartphone or tablet by clicking the buttons below:

Download on the App storeDownload on Google Play

 

You can also use the NHS website.

To use the NHS App, you must be aged 13 or over and registered with a GP surgery in England.

Find out more about who can use the NHS App.

Community pharmacists are trained to manage minor illnesses and even offer some prescription medicines, if needed, for seven commonconditions, like UTIs, sore throats and sinusitis. They can even provide oral contraceptives and the emergency contraceptive pill. You can just pop in and be seen the same day.

Pharmacists are also trained to advise whether you need to see a GP, nurse or other healthcare professional if it is something more serious to ensure you get the help you need, and can also provide health and wellbeing advice.

Many pharmacies are open in the evening and on weekends and have a private consultation room where you can speak to a pharmacist. To find a local pharmacy click here. For more information on how your pharmacy can help you, click here.

To watch a video all about Pharmacy First, click here.

Think #PharmacyFirst this winter. 

If you think you need urgent care, contact your usual dentist, if you have one, as some surgeries offer emergency dental appointments and will provide care if clinically necessary.

You can also contact NHS 111, who can put you in touch with an urgent dental service.

Do not contact a GP, as they cannot offer urgent or emergency dental care.

When to contact NHS 111

You can get help from NHS 111 or NHS 111 online if you have:

  • severe pain
  • heavy bleeding
  • swelling of your mouth, throat, neck or eye

Call 111 or use NHS 111 online.

When to go to A&E or an Emergency Department (ED)

Only visit A&E in serious circumstances, such as:

  • injuries to the face, mouth or teeth
  • severe or increasing swelling in your mouth, throat or neck, making it difficult to breathe, swallow or speak

Find your local A&E

If you're not sure whether you should go to A&E, contact NHS 111 online.

If you need urgent medical help but it is not a life-threatening emergency, call 111 first or visit 111.nhs.uk where a trained advisor will direct you to the most appropriate service for your needs. This could be:

  • Your GP practice
  • A local pharmacy
  • Local Minor Injuries Unit or Urgent Treatment Centre

If you are advised to attend an Emergency Department (ED) for urgent care but it is not life-threatening emergency, your 111 advisor can book you a time slot to attend. Contacting 111 first helps to maintain social distancing in EDs, helping to keep you safe, and ensures you receive the right care, in the right place, in a more timely way.

Across Hampshire, Southampton and the Isle of Wight our Emergency Departments are located at:

For information on the NHS 111 British Sign Language (BSL) interpreter service click here.

You can also call 18001 111 on a textphone.

If you need an interpreter, this can be arranged when you contact NHS 111.

Find out more about the NHS 111 service and other ways you can contact 111 if you need additional support.

Types of appointments

GP practices across Hampshire and the Isle of Wight, carry out hundreds of thousands of appointments every month.

To make sure people can get access to care safely and quickly, practices aim to deliver a range of different ways of having an appointment to provide you with more choice and more convenience.

Types of appointments include phone consultations, online consultations or video consultations. Face-to-face appointments are still available if you need them.

To find your local GP, click here.

Minor Injuries Units are available across Hampshire and the Isle of Wight and can help with expert advice and treatment for injuries and illnesses that need urgent medical attention but aren’t life threatening.

These services are led by experienced clinicians including highly skilled Nurse Practitioners, Paramedics, GPs and other health professionals who can offer treatment, advice and information. Many services also have on-site x-ray facilities.

Waiting times can be shorter than at Emergency Departments and the team can also refer or direct you to the most appropriate service for you if needed, supporting you to access the right care in the right place, in a timely way.

Minor Injuries Units can help with a number of conditions including:

  • sprains and strains
  • minor head injuries
  • cuts and grazes
  • suspected broken bones or fractures to the limbs
  • bites and stings
  • infected wounds
  • minor scalds and burns
  • minor eye problems.

Find an Urgent Treatment Centre or Minor Injuries Unit near you:

You can also find urgent care services near you by entering your postcode on the NHS website.

Urgent Treatment Centres are available across Hampshire and the Isle of Wight and can help with expert advice and treatment for injuries and illnesses that need urgent medical attention but aren’t life threatening.

These services are led by experienced clinicians including highly skilled Nurse Practitioners, Paramedics, GPs and other health professionals who can offer treatment, advice and information. Many services also have on-site x-ray facilities.

Waiting times can be shorter than at Emergency Departments and the team can also refer or direct you to the most appropriate service for you if needed, supporting you to access the right care in the right place, in a timely way.

Urgent Treatment Centres can help with a number of conditions including:

  • sprains and strains
  • minor head injuries
  • cuts and grazes
  • suspected broken bones or fractures to the limbs
  • bites and stings
  • infected wounds
  • minor scalds and burns
  • minor eye problems

Find an Urgent Treatment Centre near you:

You can also find urgent care services near you by entering your postcode on the NHS website.

Emergency Departments (EDs) at hospitals are open 24 hours a day, seven days a week, for serious and life-threatening conditions. If you or someone you know is experiencing a medical emergency, you/they should call 999 or visit the nearest Emergency Department.

Medical emergencies include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Across Hampshire, Southampton and the Isle of Wight, Emergency Departments are located at:

Winter wellbeing

There are some things you can do to help yourself stay well in winter. This includes getting your flu and COVID-19 vaccinations.

Use the drop-downs below to find out more about staying well this winter. 

Flu and COVID-19 vaccinations

It's important to get your winter flu and COVID-19 vaccinations if you're eligible. Getting vaccinated every year will top up your protection and reduce your risk of getting severe symptoms.

Flu

Who should have the flu vaccine

The flu vaccine is recommended for people at higher risk of getting seriously ill from flu.

It's offered on the NHS every year in autumn or early winter.

You can get the free NHS flu vaccine if you:

  • are aged 65 or over (including those who will be 65 by 31 March 2026)
  • have certain long-term health conditions
  • are pregnant
  • live in a care home
  • are the main carer for an older or disabled person, or receive a carer's allowance
  • live with someone who has a weakened immune system

Frontline health and social care workers can also get a flu vaccine through their employer.

How to get the flu vaccine

If you're eligible for an NHS flu vaccine, you can:

Some people may be able to get vaccinated through their maternity service or care home, or through their employer if they're a frontline health or social care worker.

The last date you will be able to get your flu vaccine is 31 March 2026, but it's best to get vaccinated sooner to protect yourself during winter. Online booking will close on 30 March 2026.​​​​​

Find out more about the flu vaccine and how to get it

Covid-19

Who should have the COVID-19 vaccine?

You can get the winter COVID-19 vaccine if you:

  • are aged 75 or over (including those who will be 75 by 31 January 2026)
  • are aged 6 months to 74 years and have a weakened immune system because of a health condition or treatment
  • live in a care home for older adults

How to get the COVID-19 vaccine

If you're eligible for the winter COVID-19 vaccine, you can:

Some people may be able to get vaccinated at a local service, such as a community pharmacy or a GP surgery, or at a care home if they live in a care home.

You do not need to wait for an invitation before booking an appointment.

The last date you will be able to get your COVID-19 vaccine is 31 January 2026. Online booking will close on 30 January 2026.

Find out more about the COVID-19 vaccination here. 

Other vaccinations

You may also be eligible for other vaccinations, including the:

  • pneumococcal vaccine (babies, if you're aged 65 or over, Children and adults at higher risk of getting seriously ill)
  • RSV vaccine (if you're 28 weeks pregnant or more – the vaccine is recommended during every pregnancy to help protect your baby after they're born, you're aged 75 to 79, you turned 80 years old after 1 September 2024)

These vaccinations help protect against serious illnesses that are more common in the winter, including pneumonia.

Keeping warm over the winter months can help to prevent colds, flu and more serious health problems such as heart attacks, strokes, pneumonia and depression.

Heat your home to a temperature that's comfortable for you. If you can, this should be at least 18°C in the rooms that you regularly use, such as your living room and bedroom. This is particularly important if you have a health condition. It's best to keep your bedroom windows closed at night.

Check your heating and cooking appliances are safe. Contact a Gas Safe registered engineer to make sure they're working properly. You can find an engineer from the Gas Safe Register website.

Make sure your home is fire safe. For fire safety advice specific to you and your home, visit the online home fire safety check website to complete a safety check for your home.

Make sure you're getting all the help that you're entitled to. There are grants, benefits and advice available to make your home more energy efficient, improve your heating or help with bills.

Find out more about ways to save energy in your home from GOV.UK, or call the government helpline on 0800 444 202.

You can also find out more from GOV.UK about benefits and financial support if you're on a low income.

Remember that other people, such as older neighbours, friends and family members, may need some extra help over the winter. There's a lot you can do to help people who need support.

Icy pavements and roads can be very slippery, and cold weather can stop people from going out.

Keep in touch with your friends, neighbours and family and ask if they need any practical help, or if they're feeling unwell.

Make sure they're stocked up with enough food supplies for a few days, in case they cannot go out.

If they do need to go out in the cold, encourage them to wear shoes with a good grip and a scarf around the mouth to protect them from cold air, and to reduce their risk of chest infections.

Make sure they get any prescription medicines before the holiday period starts and if bad weather is forecast.

If they need help over the holiday period when the GP surgery or pharmacy is closed or they're not sure what to do, go to 111.nhs.uk or call 111.

If you're worried about a relative or elderly neighbour, contact your local council or call the Age UK helpline on 0800 678 1602 (8am to 7pm every day). You can find your local council on GOV.UK.

If you're concerned the person may have hypothermia, go to 111.nhs.uk or call 111.

Overview - Seasonal affective disorder (SAD)

Seasonal affective disorder (SAD) is a type of depression that comes and goes in a seasonal pattern.

SAD is sometimes known as "winter depression" because the symptoms are usually more apparent and more severe during the winter.

Some people with SAD may have symptoms during the summer and feel better during the winter.

Symptoms of SAD

Symptoms of SAD can include:

  • a persistent low mood
  • a loss of pleasure or interest in normal everyday activities
  • irritability
  • feelings of despair, guilt and worthlessness
  • feeling lethargic (lacking in energy) and sleepy during the day
  • sleeping for longer than normal and finding it hard to get up in the morning
  • craving carbohydrates and gaining weight
  • difficulty concentrating
  • decreased sex drive

For some people, these symptoms can be severe and have a significant impact on their day-to-day activities.

Read more about the symptoms of SAD

When to see a GP

You should consider seeing the GP if you think you might have SAD and you're struggling to cope.

The GP can carry out an assessment to check your mental health. They may ask you about your mood, lifestyle, eating habits and sleeping patterns, plus any seasonal changes in your thoughts and behaviour.

Read more about diagnosing SAD

What causes SAD?

The exact cause of SAD is not fully understood, but it's often linked to reduced exposure to sunlight during the shorter autumn and winter days.

The main theory is that a lack of sunlight might stop a part of the brain called the hypothalamus working properly, which may affect the:

  • production of melatonin – melatonin is a hormone that makes you feel sleepy; in people with SAD, the body may produce it in higher than normal levels
  • production of serotonin – serotonin is a hormone that affects your mood, appetite and sleep; a lack of sunlight may lead to lower serotonin levels, which is linked to feelings of depression
  • body's internal clock (circadian rhythm) – your body uses sunlight to time various important functions, such as when you wake up, so lower light levels during the winter may disrupt your body clock and lead to symptoms of SAD

It's also possible that some people are more vulnerable to SAD as a result of their genes, as some cases appear to run in families.

Treatments for SAD

A range of treatments are available for SAD. The GP will recommend the most suitable treatment programme for you.

The main treatments are:

Read more about how seasonal affective disorder is treated

Please return any unwanted care equipment this Christmas and New Year.

The NHS and Social Care loan out items including walking sticks, frames, crutches and commodes, but these can sometimes spend time gathering dust in people’s cupboards long after their use has ended.

Dr Tom Bertram, Clinical Director for Primary and Local Care at NHS Hampshire and Isle of Wight said: “If you have equipment that you no longer need, returning it can help support others to remain independent in their own homes and free up hospital beds for people waiting to go home.

“All equipment returned will be assessed and safety-tested before being cleaned, refurbished, repaired, reused or recycled.”

There are drop-off points around Hampshire and Isle of Wight and you can also contact equipment service providers to request collections using the details below.

If you’re unsure where to drop off your equipment the barcode label should include details of the equipment store to return it to.

Drop off locations and contact details for collection:

Basingstoke - Hampshire Equipment Store (HES)

HES will only accept equipment that has the Yellow (HES equipment) label attached. Any items brought to the store without this label cannot be accepted.

Drop off:
Units 7&8 Hamilton Close, Houndmills Industrial Estate, Basingstoke, RG21 6YT
Monday - Thursday  08:30 -16:30 Friday 08:30-16:00 (Closed Weekends and Bank Holidays)

Request collection:
Call: 01256 476800 or email Integrated Community Equipment Services (ICES) ices@hants.gov.uk

Items wanted:

  • walking sticks
  • crutches
  • chair raisers
  • commodes
  • bed levers
  • mattresses
  • shower chairs and stools or perching stools
  • raised toilet seats
  • cushions
  • toilet frames
  • trolleys
  • wheeled adjustable frames
  • bath seats or lifts.
  • slide
  • slide
  • slide

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