On the ward
Television, telephone, and radio
Many of our wards have entertainment units by each bedside, with access to television, telephone, and radio. Please ask ward staff for details. You can read more about the bedside entertainment units here.
Wi-Fi
We have free WiFi access for patients and guests throughout Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital and Andover War Memorial Hospital. Our fully managed service provides secure, high-quality internet access with content filtering to ensure a safe browsing experience.
How to connect:
- Select ‘NHS WiFi’ from the list of available networks on your device
- Open your web browser where you’ll see a welcome screen
- Click ‘Accept and Connect’ to get online
If you have any issues accessing the WiFi, please contact SPARK TSL’s 24/7 helpdesk on 0345 414 1234 or email support@sparktsl.com
You are welcome to bring mobile devices such as laptops, tablets (iPads), and mobile phones into hospital, but please check with the nurse-in-charge before using them.
Please note that there are some areas where using mobile devices is not permitted for safety reasons.
Valuables, including tablets and phones are your responsibility to keep safe.
Please be considerate of other people and keep any noise from mobile devices to a minimum, using headphones when possible.
In the hospital
All of our hospital sites have baby-changing facilities, cashpoints, and freephone taxi hire. Click on the drop downs below to find out more about the facilities at each hospital.
- Peaches Restaurant is at the top of the main corridor on the ground floor, open Monday to Friday from 8.45am to 1.45pm
- Vending machines can be found in the minor injuries unit.
- Oasis Restaurant is on level B, not far from the lifts at the bottom of the main corridor. It is open seven days a week from 7.30am to 5pm.
- Vending machines are outside of the restaurant and in some of the lift lobbies adjacent to the wards.
- Amigo newsagents is in the front entrance of the hospital. They are open Monday to Friday from 7am to 7pm, and at weekends from 9am to 6pm.
- Costa Coffee are also in the front entrance of the hospital. They are open Monday to Friday from 7am to 8pm, and at weekends from 9am to 7pm.
- St Catherine’s Dining is on level B of Brinton Wing. It is open seven days a week from 7.30am to 4pm.
- Costa Coffee and Amigo newsagents are on level A of Brinton Wing. They are open Monday to Friday from 7am to 6pm, and at weekends from 10am to 4pm.
Chaplaincy
Being in hospital can be a worrying and stressful experience. Chaplains offer a compassionate presence supporting patients, families, visitors, and staff during times of emotional and spiritual crisis.
They are trained to provide pastoral care, and spiritual and emotional support to people of all faiths, as well as to those who have no religious beliefs. Like all NHS staff, chaplains are bound by strict rules of confidentiality. If you would like to speak to a chaplain, please ask a member of staff to contact them on your behalf.
Alternatively, you can contact the chaplaincy team yourself:
- via email at chaplaincy@hhft.nhs.uk
- by telephoning the hospital switchboard on 01256 473202 (Basingstoke patients) or 01962 863535 (Andover and Winchester patients) and asking for the duty chaplain.
Each hospital has a chapel, which is open 24 hours a day, seven days a week. There are also multi-faith prayer rooms with washing facilities on our Basingstoke and Winchester hospital sites.
Palliative care team
The palliative care team are dedicated to the care of people affected by life-limiting illness.
They help to manage the physical, emotional, spiritual, family, and financial worries that might impact individuals as a result.
Their aim is to improve patients’ quality of life.
