National Inpatient Survey 2019

We are carrying out a survey to find out what patients think about the care they received when they were in hospital. This survey is part of the national CQC survey programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide.

Patients aged 16 years and over, who spend at least one night as an inpatient at either Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital or Andover War Memorial Hospital may receive a questionnaire by post asking about their experiences. They will be asked about various aspects of their care, including arrival at hospital, the quality of care and treatment, communication with doctors and nurses, information, and the hospital environment. 

An external survey contractor, Picker Institute Europe, is administering the survey on behalf of the CQC so that people’s responses are anonymous.

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients.

Taking part in the survey is voluntary and people’s responses are anonymous. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by researchers to post a questionnaire to your home address to carry out the survey. 

If you do not wish to take part, or have any questions about the survey please contact our customer care team on 01256 486766 or via email to

Click here to find out more about how we use your information.

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Digital Care Programme

Our Trust is implementing a Digital Care programme over the next three years. To help us we are asking patients and carers to take part in a survey to give us thier views on the use of technology in the delivery of healthcare.

The digital Care programme will help us to improve the way we communicate with patients to reduce the amount of paper we use and allow patients access to more information, helping them to take control of thier own care. 

Click here to take part in the survey or scan the QR code below using your mobile phone or tablet.

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