Your views on all our services are very important to us.

Patient and public involvement is central to planning changes to services within the Foundation Trust and we want your help to drive service improvements. We encourage participation through:

  • developing good communications with our local communities
  • providing patients and public with information to make informed choices about their care
  • working in partnership with patients and the broader community to make decisions about service improvement

The Foundation Trust has a good working relationship with NHS Hampshire, its main commissioner, and works collaboratively with local authority partners at district and county level, both through the Council of Governors and as a key member of the Local Strategic Partnership.

Your views on all our services are very important to us.

Members are invited to contribute views in a number of ways including via their local Public, Staff or Stakeholder Governors who serve on the Council of Governors. The Patient Experience Group (PEG) is a subgroup of the Council of Governors and provides a forum for members’ views to be put forward in relation to patient experience.  Members and the public also have the opportunity to attend health events in their constituency and our annual members meeting, both of which provide an opportunity to discuss a wide range of topics with the Foundation Trust. Members also receive regular newsletters.

 

What can you do to be involved?

There are a number of ways you can be involved or provide feedback on the hospital services:

Join the Patient Voice Forum (PVF), this group are actively involved in many aspects of hospital life. This includes supporting surveys with ward patients, commenting on new patient information and surveys, becoming members on project and user groups and commenting on patient issues and concerns. For more information contact our customer care team via email at customercare@hhft.nhs.uk or telephone 01256 486766

 

The 2022 National Adult Inpatient Survey

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients​​​​:

This Trust will soon be carrying out a survey to find out what patients think about the care they received when they were in hospital. This survey is part of the national CQC survey programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide. 

Patients aged 16 years and over, who have recently spent at least one night in one of our hospitals as an inpatient at either Basingstoke and North Hampshire Hospital, the Royal Hampshire County Hospital or Andover War Memorial Hospital may receive an invitation by post asking them to complete an on line survey about their experience. There will also be the opportunity to complete the survey and return by post. They will be asked about various aspects of their care, including arrival at hospital, the quality of care and treatment, communication with doctors and nurses, information, and the hospital environment. An external survey contractor, Picker Institute Europe, is administering the survey on behalf of the CQC so that people’s responses are anonymous.

Taking part in the survey is voluntary and people’s responses are anonymous. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by researchers to post an invitation to your home address to carry out the survey. 

Further information about the survey is available at https://nhssurveys.org/received-a-questionnaire/


If you do not wish to take part, or have any questions about the survey please contact our customer care team on 01256 486766 or via email customercare@hhft.nhs.uk

Click here to find out more about how we use your information