Emergency Department

Basingstoke and North Hampshire Hospital Emergency Department pathway during COVID-19

Royal Hampshire County Hospital Emergency Department pathway during COVID-19

Think NHS 111 First

Your NHS is providing a new and more convenient way for you to access urgent care in North and Mid Hampshire.

If you need medical help and it is not a life-threatening emergency, contact NHS 111 First - they can book you a time slot at one of our two emergency departments in Basingstoke and Winchester, if you need one.

Your advisor can also direct you to a more appropriate NHS service depending on your needs, such as: 

• A GP practice
• A local pharmacy
• Minor Injuries Clinic, Andover War Memorial Hospital

Contacting NHS 111 First will help us to maintain social distancing and ensure that you receive the right care in the right place, in a more timely way. 

If you or someone you know is experiencing a medical emergency, you can still attend the Emergency Department or call 999. 

Keep the Emergency Departments free for emergencies

Our emergency departments are open remains open but it is for serious and life threatening conditions. If you or someone you know is experiencing a medical emergency you/they can still attend our ED or alternatively please dial 999.

Medical emergencies can include:

• loss of consciousness
• an acute confused state
• fits that aren't stopping
• chest pain
• breathing difficulties
• severe bleeding that can't be stopped
• severe allergic reactions
• severe burns or scalds
• Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

If you have a minor illness, contact your GP or seek advice at your local pharmacy. If you are not sure, contact NHS 111.