We use the secure online portal Patient Hub, which allows you to confirm attendance or request to rebook or cancel your hospital appointments online, using your smart phone or computer.
This service gives you quick and easy access to all of your letters and any messages sent to you, making your experience at our hospitals smoother! Each time a new letter is added to the portal, you will receive a notification (depending on your phone signal) with a link to access it. If this link is not used and the letter not accessed within 48 hours, a paper copy will be sent by post.
By default, we will contact you by mobile if we have your details. If you would prefer to be contacted by email or to opt out of digital communication you can choose to do this either by updating your details in the portal (login and select the method you wish to be contacted from within the Profile tab) or by contacting the department coordinating your care directly (contact information can be found here).
Patient Hub is a secure online portal which allows you to access all of your appointment information in one place, by using your smart phone, tablet or computer! You are be able to confirm, request to rebook or cancel your hospital appointments.
You local hospitals are working hard to make your experience with us as smooth as possible, with this service offering quick and easy reminders and control of your appointments. You’re also less likely to miss appointments because of postal delays or errors.
This service also helps us to save costs, such as post and print, meaning more money for our lifesaving services and equipment.
No, the hospital will create the account for you. As soon as you are registered as a patient of the hospital and an appointment is booked for you, an account will be automatically created in your name. You only need to access it when you need to see your appointment details.
Please make sure we have your up-to-date mobile number by:
Contacting a member of your specialty booking team or when you next attend the hospital for an appointment, speak to a member of the admin team at reception.
If you have not attended hospital previously, please ensure you have updated your contact details with your GP.
The hospital will send you a link via text message to access your Patient Hub account.
Please then follow the steps below:
We recommend you accept the appointment and then view the full appointment details, the appointment letter and any additional information.
Patient Hub has clear login instructions for you to follow. After that, you can go back at any time.
You’ll find more information in our detailed frequently asked questions document.
Please make sure we have your up-to-date mobile number by:
Contacting a member of your specialty booking team or when you next attend the hospital for an appointment, speak to a member of the admin team at reception.
If you have not attended hospital previously, please ensure you have updated your contact details with your GP.
