What is the Call 4 Concern© (C4C) service?
Call 4 Concern is a safety service for inpatients, their loved ones and carers, available at Basingstoke and North Hampshire Hospital and Royal Hampshire County Hospital in Winchester.
Through the Call 4 Concern service it is possible to make direct contact with our Clinical Care Outreach Team, this service facilitates active involvement in a patient's care should there be concerns about their condition.
We understand that patients, their loved ones or carers, can often spot signs that may indicate a worsening condition before staff or monitoring systems (such as blood pressure machines).
If you feel that your, or a loved one’s, condition has worsened and the healthcare team is not responding as you would like, Call 4 Concern exists to provide an independent review. It is available 24 hours a day, seven days a week.
The subtle signs that you’re picking up may not be recognised by our teams who are likely focused on clinical factors, but we know these signals are important and you know them better than anyone.