Welcome to the inpatient information page for Hampshire Hospitals NHS Foundation Trust.
This area of our website is here to help answer some of the questions you may have about your admission to hospital.
We want to make sure that you feel safe and cared for, and that you know what is happening throughout. Please do not hesitate to speak to a member of staff if you have any queries or concerns about your hospital stay, treatment plan, or arrangements for your return home. We are here to help.
Our three hospitals in Andover, Basingstoke and Winchester cover a variety of specialties and may not offer all the services you need on one site. This means that you may be cared for in more than one of our hospitals during your stay. To find out more about our Trust, visit the 'About us' page.
When you no longer need to be in hospital, we will work with you on arrangements to leave the ward. If you need to continue your recovery at home or in another facility, such as a rehabilitation centre, the community team will take over your care.
To view our inpatient information booklet in full, please click here.
At Hampshire Hospitals, we recognise the importance of a good night’s rest to aid your recovery and return to health, therefore we have developed a set of standards to help us do our best to support this – including a set of our commitments to you, as well as some helpful guidelines about how you can play your part to improve overnight stays for yourself and your fellow patients.
Read below to find out more:
If you have any feedback about your experience at our hospitals, please email PALSandComplaints@hhft.nhs.uk.
Comments, concerns, compliments, and complaints
If you have any comments, concerns, compliments, or complaints about your or your loved one’s care, please let us know as soon as possible. Please speak to the nurse in charge, ward sister or matron so that we can help to resolve your concerns quickly.
PALS and complaints
You can contact the PALS and complaints team by telephone on 01256 486766 or via email at PALSandcomplaints@hhft.nhs.uk
WOW! Awards
Nominate one of our colleagues or teams that have gone above and beyond for a WOW! Award. Visit the WOW! Award website to make a nomination or as for a nomination card on the ward.
One valuable way you can give back is by supporting Hampshire Hospitals Charity, the official charity of Hampshire Hospitals.
To find out more, visit hampshirehospitalscharity.org, or ask a member of the team on the ward about how you can donate.
We are committed to meeting local needs and continually improving our services, with an aim of providing outstanding care for every patient.
Patient voices and understanding what matters most to the people we serve, is what helps shape the future of our services.
There are several ways you can get involved, such as:
- becoming a member and staying up to date with opportunities, news, and events
- becoming a volunteer.
- joining our involvement network to:
- take part in a scheduled ward visit alongside our staff to help us assess how we are doing
- assist us in reviewing and redesigning services
- get involved in research projects
- share your story of the care you received at Hampshire Hospitals
- join our Patient Voice Forum
For further information, contact the patient experience team by telephone on 01256 313901 or via email at PatientExperience@hhft.nhs.uk
