Views and surveys

Your views are important to us.

This Trust participates in the CQC national patient experience survey programme to find out what patients think about the care they received in hospital to help improve quality of care and patients’ experiences. The national programme for  includes the following surveys:

  • National Accident and Emergency Department survey
  • National inpatient survey
  • National Young People’s inpatient and day case survey
  • National Maternity survey

Taking part in these surveys is voluntary, and all answers are confidential. If you are selected to take part, researchers will use your contact details to post a questionnaire to your home address.

If you do not wish to take part, or have any questions about any of the surveys, please contact our customer care team on 01256 486766 or via email customercare@hhft.nhs.uk


Your views are important to us.

This Trust will soon be carrying out a survey to find out what patients think about the care they received when they were in hospital. This survey is part of a national programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide.

Patients aged 16 years and over, who have recently spent at least one night in one of our hospitals as an inpatient at either Basingstoke and North Hampshire Hospital, the Royal Hampshire County Hospital or Andover War Memorial Hospital may receive a questionnaire asking about their experiences.  They will be asked about various aspects of their care, including arrival at hospital, the quality of care and treatment, communication with doctors and nurses, information, and the hospital environment.  An external survey contractor, Picker Institute Europe, is administering the survey so that people’s responses are anonymous.

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients.

Taking part in the survey is voluntary and people’s responses are anonymous.  The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by researchers to post a questionnaire to your home address to carry out the survey. 

If you do not wish to take part, or have any questions about the survey please contact our customer care team on 01256 486766 or via email customercare@hhft.nhs.uk

 

 

 

 

 


updated 26 June 2018

 

 

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