Your views are important to us
As a Trust we will be participating in the 2024 National Adult Inpatient Survey to find out what patients think about their care and experience whilst in hospital.
This annual survey is part of the NHS Patient Survey Programme managed by the Care Quality Commission (CQC) and will look at the experience of patients aged 16 years or older, who spend one night or more in one of our hospitals as an inpatient at either Basingstoke and North Hampshire Hospital, the Royal Hampshire County Hospital or Andover War Memorial Hospital in November 2024 and are not admitted to maternity or psychiatric units.
If patients are selected to take part, they will receive a questionnaire in the post and may receive text message reminders about the survey. Patients will be asked about various aspects of their care, including arrival at hospital and leaving hospital, the quality of care and treatment, communication with doctors and nurses, information, and the hospital environment. An approved survey contractor, Picker Institute Europe, is administering the survey on behalf of the Trust.
Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients.
We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide.
Taking part in the survey is voluntary and people’s responses are anonymous. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by approved researchers to post an invitation to your home address to carry out the survey and to send text reminders about the survey.
Further information about the survey is available at Received a questionnaire? - NHS Surveys and may answer some questions you have on data processing and the NHS Patient Survey Programme.
If you do not wish to take part, or have any questions about the survey please contact our PALS and Complaints team on 01256 486766 or via email PALSandcomplaints@hhft.nhs.uk
Click here to find out more about how we use your information.
