CQC Urgent and Emergency Care Survey 2026
This Trust is carrying out a survey to find out what patients think about our urgent and emergency care. This survey is part of the national CQC survey programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide.
Patients aged 16 years and over who have received care from our Minor Injuries Unit at Andover War Memorial Hospital or Urgent Treatment Centre at Basingstoke in January and February 2026, and our emergency departments at either Basingstoke and North Hampshire Hospital or Royal Hampshire County Hospital, Winchester in February 2026, they may receive a survey asking questions about their experience. They will be asked about various aspects of their care, including waiting times, the quality of care and treatment, tests, discharge, medications and information.
An external survey contractor, Picker, is administering the survey on behalf of the Trust as an approved contractor for the CQC survey so that people’s responses are anonymous.
Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients.
Taking part in the survey is voluntary and all answers are confidential.
If you do not wish to take part, or have any questions about the survey please contact our PALS and Complaints team on 01256 486766 or via palsandcomplaints@hhft.nhs.uk
More information about the survey is available at https://nhssurveys.org/received-a-questionnaire/
Click here to find out more about how we use your information
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