This pilot is currently only live for a small amount of specialties. Please refer to the list below to see if the service you are receiving treatment with is part of the pilot.
At Hampshire Hospitals, we are always looking to improve the service we provide for patients and families who use our services.
We are currently piloting a new, streamlined outpatient appointment booking process for a number of areas (listed below) across our hospitals.
What should I expect?
When it's time for your appointment to be booked, our system will send you a text message alerting you that we may contact you inviting you to book an appointment
You may then receive an automated call asking you if you would like to book an appointment on a specific date. You will need to say yes, that you would like to proceed with the call. The voice you hear will be automated, but please be assured it is really us calling.
You will then be asked to enter your year of birth to verify your identity
Once verification has taken place, you will be put through to somebody in our booking team who will make and confirm your appointment
This new process is currently being piloted in the following services:
Respiratory
Neurology
Dermatology
Colorectal
If you do not see the specialty you are receiving treatment with listed above, you will continue to receive appointment details through text, letter and other methods of communication.
Our ambition is to improve outpatient booking by rolling out this new process across all of our specialties. For now, the pilots will show us what works well and what we need to improve before we roll it out across the rest of our specialties.
What does this mean for patients?
More choice and control over your appointment, allowing you to choose a date and time that works best for you and fits around your daily life.
A simpler, quicker and more convenient way to book and manage your appointment.
More appointment options available to you, making it easier to access the care you need.
A better way for you to tell us about any accessibility, transport or interpretation needs, so we can provide the right support from the start.
Less chance of needing to cancel or miss your appointment, as you can choose a time and date that suits you. This helps us make the best use of available appointments and can reduce waiting times for all patients.
Improved communication between you and our booking team.
A more environmentally friendly service, with less paper used and fewer printed communications.
