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Patient Hub

Patient Hub updates

  • Patient Hub is now integrated with the NHS App. If you are using the NHS App with notifications turned on receive notifications will appear there
  • We are working hard to go live with the following services in May 2023: Cardiology, Gynaecology Haematology
  • Patient Hub is now live with most services within the Trust (see chart)
  • We are going to use Patient Hub to contact you if you have been waiting for an outpatient appointment to see if you still need it. Please select the appropriate response when you are contacted. More information about this is available here.

patient hub graphic.pngWe use the secure online portal Patient Hub, which allows you to confirm attendance or request to rebook or cancel your hospital appointments online, using your smart phone or computer.

By default we will contact you by mobile if we have your details. If you would prefer to be contacted by email or to opt out of digital communication you can choose to do this either by updating your details in the portal or contacting the admin team coordinating your care. You can then login and select the method you want to be contacted from within the Profile tab.

Once we have one of these, you will automatically have access to the service. Rather than initially receiving appointment letters by post, you will be sent a text message providing you with a personalised link to a secure portal, where you can gain access to all of your letters and see any messages sent to you. Each time a new letter is added to the portal, you will receive a notification (depending on signal) with a link to it. If this link is not used and the letter not accessed within 48 hours, a paper copy will be sent by post.

Giving you the opportunity to access your appointment letters online has benefits for both you and the Trust. Paper appointment letters are easily mislaid, which sometimes leads to patients arriving for appointments at the wrong time or even missing their consultations. Having access to all of the information on your computer or even mobile phone will stop that happening and you can put an appointment in your online diary.

You will help the Trust save money through reducing postage and printing which can be reinvested in patient services. This will reduce the amount of paper used which makes us kinder to the environment.

 

Key things to remember:

  • When you are contacted by Text or Email please login as soon as possible (within 24 hours) to avoid getting further notifications and save us sending your letter in the post
  • When you log in please accept the appointment and view your letter and any additional information
  • Once the appointment is ‘Accepted’ you will still be able to request a rebooking or cancellation
  • If you do need to rebook or cancel an appointment, please give at least 3 working days’ notice if you can, to enable us to reuse the slot for someone else
  • If you need to change your contact details, you can do this using the Profile area. Here you can choose how you wish to be contacted and update any contact details
  • If you are having any issues please see our trouble shooting guide here

A secure online portal which allows you to access all of your appointment information in one place, by using your smart phone, tablet or computer. You’ll be able to confirm, request to rebook or cancel your hospital appointments.

Your hospital is working hard to save costs, such as post and print. These savings mean more money for nursing services and lifesaving equipment.

You’re also less likely to miss appointments because of postal delays or errors.

No, the hospital will create the account for you. As soon as you are a patient of the hospital and an appointment is booked there will be an account in your name. You only need to access it when you need to see your appointment details.

Please make sure we have your up-to-date mobile number by:

Contacting a member of your specialty booking team  or when you next attend the Hospital for an appointment speak to a member of the admin team at reception.

If you have not attended hospital previously please ensure you have updated your contact details with your GP.

 

 

 

 

updated 10 December 2020

The hospital will send you a link by text message.

Please then follow the steps below:

  1. Click on the link.
  2. You’ll be asked to enter your mobile number together with your date of birth.
  3. You will then be sent a 6-digit authentication code by SMS.
  4. Enter the 6-digit code. Please be aware the authentication code will expire in two minutes
  5. Then you are securely logged into Patient Hub

We recommend you accept the appointment and then view the full appointment details, the appointment letter and any additional information.

Patient Hub has clear login instructions for you to follow. After that, you can go back at any time.

You’ll find more information in our detailed Frequently Asked Question document on the menu above

Please make sure we have your up-to-date mobile number by:

Contacting a member of your specialty booking team  or when you next attend the hospital for an appointment speak to a member of the admin team at reception.

If you have not attended hospital previously please ensure you have updated your contact details with your GP.

 

 

 

 

updated 15 June 2021

Patient Hub login
Waiting list information

Useful documents

Frequently Asked Questions (pdf)

Patient Hub - trouble shooting guide (pdf)

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