We want to know what you think about the services that we provide at Hampshire Hospitals.

We hope that your experience at Hampshire Hospitals, whether as a patient, visitor, carer or relative, is positive in every way. However, if you have any comments or suggestions for improvement, please let us know, because your feedback can help us to make changes for the better. We are also happy to hear what we got right for you too.
 
You can discuss any concerns with the nurses or doctors who are looking after you at any time during your stay, so that we can deal with any issues immediately. We will do our very best to answer your question or to sort out any difficulty that you are having. If we haven’t been able to fix it straight away, then please ask to talk to either the senior sister or matron, whose name and photograph will be displayed on your ward. We like to hear about your problem while we have the chance to put things right for you, rather than after you've left the hospital.

Hampshire Hospitals Foundation Trust is responsible for Basingstoke and North Hampshire Hospital, the Royal Hampshire County Hospital and Andover War Memorial Hospital.  If you are unsure, please contact us to discuss this further, or check on our website.

Your views on the services you receive help us to improve and raise standards across the Foundation Trust.

We welcome feedback on all the services we provide:

  • At our hospitals in Andover, Basingstoke and Winchester
  • By our staff working in the community or at your home
  • At Alton Community Hospital or the Chase Hospital, Bordon (outpatients)

You do not have to give your name although it will help us if you do. Commenting on services will not adversely affect your care and treatment in any way.

Would you like to thank a member of staff and share what they've done well for you, a relative or a friend? 

We know that our patients often enjoy sharing messages with those who have cared for them. Please click here to fill out a short form to say thank you.

A concern is a matter of importance or anxiety which may require an enquiry, some advice or information to resolve it. It is normally a current issue regarding an aspect of care/services provided by the Trust. These issues can usually be resolved by a manager within a short period of time agreed with the person raising the concern.

You can discuss any concerns with the nurses or doctors who are looking after you at any time during your stay, so that we can deal with any issues immediately. We will do our very best to answer your question or to sort out any difficulty that you are having. You can also fill out our online form here.

If we haven’t been able to fix it straight away, then please ask to talk to either the senior sister or matron, whose name and photograph will be displayed on your ward. We like to hear about your problem while we have the chance to put things right for you, rather than after you've left the hospital. 

If a concern is raised and is not resolved satisfactorily it may be escalated to a formal complaint.

A complaint is an expression of dissatisfaction that requires an investigation and a formal written response. These issues may be about an act, omission or decision that has been made or the standard of service that has been provided. The formal investigation and response letter can take up to 25 working days to complete.  If we believe that the investigation will take longer than this, we will discuss this with you. For more information on complaints, click here.

If you wish to make a complaint, click here to fill out our online form. Alternatively, you can email customercare@hhft.nhs.uk, phone us on 01256 486766 or post your feedback to the following address: The Customer Care Office, Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, Hampshire, RG24 9NA 

 


Let us have your feedback by:

  • Emailing customercare@hhft.nhs.uk
  • Telephone our customer care team on 01256 486766
  • Talking to any member of staff
  • Posting your feedback to (this is the postal address for all sites and services): The Customer Care Office, Basingstoke and North Hampshire Hospital, Aldermaston Road, Basingstoke, Hampshire, RG24 9NA 
  • Participating in patient feedback surveys

You can also leave feedback on the NHS choices website: NHS Choices