We know that hospital visiting increases the risk of infection to inpatients. Please help us to keep your loved ones as safe as possible.

Planning your visit

We ask that you only visit if it is essential. Please note that we have separate guidance available about visiting patients at the end of their life.

Even if your visit is essential, you may not be able to visit every day and the length of your visit may vary.

Visits must be booked in advance by contacting the nurse in charge of the ward. Visits are only permitted if essential or on compassionate grounds. If you arrive without having first agreed a time and date with the nurse in charge of the ward, we will ask you to return home.

  • Only one visitor is permitted per patient at any time. If possible, this should be the same person throughout their stay in hospital.
  • Visits from children under 12 are not permitted, except in cases where a patient is receiving palliative or end of life care.
  • Visits from children over 12 are only permitted in exceptional circumstances and at the discretion of the nurse in charge.
  • If the patient is a child, only one parent can accompany or visit them. Siblings (brothers and sisters) are not allowed.

Do NOT visit if you have:

  • any COVID-19 symptoms (high temperature, new continuous cough, loss or change in taste or smell, flu symptoms, or if you are feeling unwell)
  • diarrhoea or vomiting. Please wait until you have been clear of symptoms for at least 48 hours
  • tested positive for COVID-19 in the last 10 days
  • had recent contact with a person who tested positive, and you were told to self-isolate
  • underlying health issues and/or you are shielding.

To help control the virus and for the safety of patients, staff and other visitors, please do not bring:

  • personal belongings such as handbags, wallets, phones or jewellery (including watches and wristbands) with you when you visit.
  • fresh flowers or other gifts for the patient.

When you enter the hospital building

  • Clean your hands with the alcohol gel provided at the entrance to the building.
  • Put on one of our surgical masks, which you will find next to the alcohol gel. To help reduce risk of infection, you must not wear your own face covering or mask. If you cannot wear a mask/face covering for medical reasons, you will not be able to visit. This is due to the increased risk of infection to other people.
  • Do not visit other areas of the hospital. Please go straight to your loved one’s ward. Communal/catering areas remain closed.
  • Socially distance at all times, maintaining a two-metre distance with others.

When you enter the ward

  • Remove your surgical mask and dispose of it in the yellow bin at the entrance to the ward.
  • Clean your hands with the alcohol gel provided.
  • Put on a new surgical mask and keep it on until you leave the ward.   
  • Stay near to your loved one’s bedside, but make sure that you remain two metres apart. Please do not walk around the rest of the bay or ward.

Please note that ward staff will be wearing personal protective equipment (PPE) and there may be clear Perspex screens between individual bed spaces.

Maternity services visiting

For more information, visit our maternity services page.

After your visit

  • At the end of your visit, wash your hands with soap and water before leaving the ward.
  • Remove your surgical mask and dispose of it in the yellow bin at the exit of the ward.
  • Clean your hands with alcohol gel.
  • Put on a new surgical mask and keep it on until you reach the exit of the building.    
  • Remove your surgical mask and dispose of it in one of the yellow bins at the exit of the building.
  • Clean your hands with alcohol gel.
  • Go straight home, without visiting other people, or places such as shops.  

We strongly recommend that once home, you remove the clothes you were wearing and wash them separately at 60°C or higher.

Alternatives to visiting in person

Many of our wards have iPads and we can help patients to connect with their loved ones via virtual visits.

We also offer a messaging service via our website at https://www.hampshirehospitals.nhs.uk/patients-visitors/stay-touch-messaging-service

Support for your loved one

Our chaplaincy team are available 24 hours a day, seven days a week by phone 01256 314901 (Basingstoke patients) or 01962 824906 (Andover and Winchester patients), or via email at chaplaincy@hhft.nhs.uk


Useful leaflets

updated 24  February 2021